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Senior Role Design Specialist

2 weeks ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

Senior Role Design Specialist

Clerk Grade:
9/10

Salary Range:
$129,464 - $142,665 + super

Employment Type:
Temporary for up to 12 months, Full-time. Talent Pool will be created for future opportunities

Location:
McKell, Gosford or Parramatta with flexible working arrangements including office attendance

Are you a strategic thinker with a passion for organisational design and role architecture? Do you thrive in complex environments where your expertise can shape the future of public sector capability? If so, we want to hear from you.

As our
Senior Role Design Specialist
, you'll play a pivotal role in shaping the way our organisation operates. You'll provide expert guidance and governance in the development, implementation, and evaluation of role descriptions, ensuring alignment with best practice organisational design and public sector standards. Your work will directly contribute to strategic people initiatives and change programs that drive operational excellence.

Why Join Us?

  • Be part of a forward-thinking team driving meaningful change
  • Work on high-impact projects that shape the future of public service delivery
  • Enjoy flexible work arrangements and a supportive culture
  • Access professional development opportunities and career growth pathways

About the team:

The People & Culture team at the Department of Customer Service (DCS) is committed to enabling a high-performing, future-ready workforce. As part of the Workforce Planning & Strategy function, you'll work closely with senior leaders, HR Business Partners, and change teams to deliver best practice role design and organisational solutions that support strategic transformation across the department.

About You:

To thrive in this role, you will bring:

  • Proven experience in organisational and role design, ideally within a large or complex organisation.
  • Strong knowledge of and experience in job evaluation methodologies (Mercer accreditation highly regarded).
  • Exceptional stakeholder engagement skills, with the ability to influence and coach senior leaders to champion effective design outcomes.
  • A strategic mindset with the ability to translate business needs into effective role and structure solutions.
  • A collaborative approach and a passion for continuous improvement and capability uplift.

About Us:

The Department of Customer Service (DCS) is transforming how NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focused on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Looking for more information about the role?

Reach out to
Melissa Ancuk, People Partnerships Manager
at learn more about this exciting opportunity.

What's next?

Your application should include:

  • An up-to-date CV
  • A cover letter outlining your relevant skills and experience

Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date:
Thursday, September 18th, 2025 at 10:00 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process