Reservations Manager

1 week ago

Geelong, Australia HAYS Full time

Seeking a hospitality superstar for this fantastic opportunity at one of Geelong's leading hotels.

**Your new company**

Hays is currently partnered with an elegant accommodation hotel to recruit a Reservations Manager in a permanent capacity with an immediate start.

**Your new role**

As a Reservations Manager you will ensure that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with the Front Office Property Manager.

Responsibilities will include:

- Develop and maintain effective relationships with all accommodation bookers, corporates and guests alike
- Ensure that all reservations are made in line with our dynamic rate structure, in order to maximise average room rates and occupancy
- Review daily reservation activity to ensure inputting process are followed and all relevant information collated correctly
- You will control rooms inventory including allotments, groups and individual reservations to maximise RevPAR
- Review daily reporting to action any follow up with regard to booking cancellations and no shows
- Invoicing of all Corporate and Group activity checked to ensure accuracy prior to being sent out
- You will provide constant feedback in regard to trends, pick up dates and information that will assist with the overall maximisation of yield at a Property level

**What you'll need to succeed**

To be considered for this role, you will have:

- Previous strong experience in a Hotel Reservations environment, and front office operations
- A passion for customer service and exceeding guest expectations at all times
- Ability to work well under pressure and at all times be completely focused on the job at hand
- Experience with the internal management of all OTA’s and Siteminder system would be desirable
- A fantastic communicator both verbally and written
- A natural team player and multitasker
- A demonstrated eye for detail throughout the entire booking process
- You are a “people person” and have an extremely positive outlook and attitude
- Ideally you will have had previous exposure with the RMS property management system

**What you'll get in return**

This role offers you an annual salary of $60-$70k + super and full-time hours, Monday - Friday.

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

**LHS 297508** #2716837

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