Reservations Manager

2 days ago

Geelong, Victoria, Australia Crowne Plaza Geelong Full time $80,000 - $120,000 per year

Reservations Manager (Pre-Opening) - Crowne Plaza Geelong

Be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations

In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong. Scheduled to open in 2026, Crowne Plaza Geelong will redefine premium accommodation, offering a sophisticated stay for both leisure and corporate travellers. It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, a transformative development featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub. Located in the heart of the emerging precinct, this 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities.

The Reservations Manager's primary role is to optimise revenue and occupancy by managing room inventory and rates, while ensuring ensuring reservations are handled accurately, efficiently, and with a focus on guest satisfaction from the very first point of contact.

A little taste of your day to day


•    Manage daily operations of the reservations department to ensure accuracy and efficiency

•    Maximise room revenue through effective inventory control and rate management

•    Monitor and adjust room availability across all distribution channels (e.g., website, OTAs, GDS)

•    Ensure all reservations are accurately entered, modified, and followed up in a timely manner

•    Prepare and maintain detailed market segment and pickup reports

•    Enter and manage group room blocks, contracts, and rooming lists in the reservation system

•    Liaise with Sales, Front Office, and Revenue Management to coordinate group bookings and special requests

•    Train, mentor, and supervise reservations staff, ensuring high levels of customer service and productivity

•    Respond promptly to guest and client inquiries, providing accurate information and professional service

•    Implement and maintain standard operating procedures and best practices within the department

•    Monitor booking pace and provide forecast data to support revenue decisions

•    Ensure data integrity and accuracy across all reservations and systems

•    Maintain strong knowledge of the property, promotions, packages, and competitor offerings

•    Prepare and manage staff rosters to ensure optimal departmental coverage and operational efficiency

What we need from you


•    Bachelor's degree / higher education qualification / equivalent in Hotel Management or Business Administration; OR

•    At least two years of experience in Reservations/Front Office.

•    Extensive experience using HotelKey / Opera PMS is essential.

•    Comprehensive understanding of hotel systems and revenue management principles.

•    The ability to manage time efficiently with competing deadlines. 

•    The ability to liaise professionally in all aspects of the role, including excellent telephone and email etiquette in accordance with the Crowne Plaza Brand Service Style. 

•    Strategic and tactical thinking, the ability to develop strategic plans, establish goals and objectives, set performance targets, and deliver projects on time.

•    Experience using the Microsoft Office suite. 

•    Strong organisational skills and attention to detail.

•    Excellent communication skills

•    Ability to stay calm under pressure and manage multiple priorities.

•    A client-focused approach with a passion for delivering exceptional service.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you'll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our ever-growing global family.

  • Revenue And Reservations Manager

    2 days ago

    Geelong, Victoria, Australia Novotel Geelong Full time $104,000 - $130,878 per year

    Company DescriptionNovotel Geelong is the city's premier hotel, ideally located on the waterfront and in the heart of Geelong's CBD. Just 20 minutes from Avalon Airport and 60 minutes from Melbourne CBD, our hotel offers newly refurbished accommodations and superb dining facilities. Guests can enjoy amenities such as a fitness center, heated indoor pool,...

  • Department Managers

    2 weeks ago

    Geelong, Victoria, Australia Bunnings Full time $80,000 - $120,000 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for youwhen you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...

  • Casual Sales Assistant – GANT x Myer Concession GEELONG

    2 days ago

    Geelong, Victoria, Australia Salco Group Pty Ltd Full time $73,319 per year

    The role requires an enthusiastic team player who is customer focused and maintains updated product knowledge. They can assist across all Store functions including store presentation, stock management, point of sale processes with a high attention to detail.Planned Start Date: Late AprilAvailable Locations:Myer GeelongSalary: From 33.19 per hour for an adult...

  • Alumimium Welder

    1 week ago

    Geelong, Victoria, Australia Marand Precision Engineering Full time $90,000 - $120,000 per year

    About Marand Precision EngineeringTake your career to new heights with Marand Marand is a leading Australian engineering and manufacturing company that designs and builds complex equipment, tooling, and bespoke products for top-tier clients including Lockheed Martin, Boeing, BAE Systems, BHP, Rio Tinto, and Carbon Revolution.We offer complete manufacturing...

  • Alumimium Welder

    1 week ago

    Geelong, Victoria, Australia ASDAM Group Full time $80,000 - $120,000 per year

    Introduction:About Marand Precision EngineeringTake your career to new heights with Marand Marand is a leading Australian engineering and manufacturing company that designs and builds complex equipment, tooling, and bespoke products for top-tier clients including Lockheed Martin, Boeing, BAE Systems, BHP, Rio Tinto, and Carbon Revolution.We offer complete...

  • Diagnostic Virologist

    3 days ago

    Geelong, Victoria, Australia CSIRO Full time $96,000 - $109,000 per year

    Acknowledgement of CountryCSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.Role highlightPlay a critical role in Australia's biosecurity by detecting and characterising...

  • Statutory Planning Officer

    2 weeks ago

    South Geelong, Victoria, Australia Department of Transport and Planning Full time $60,000 - $90,000 per year

    Title: Statutory Planning OfficerRequisition ID: 8322Work Type: Fixed Term Full TimeFixed Term Period: 30/11/2025Location: South Western VictoriaDate Posted: 17 Sept 2025About UsWe create thriving places and connected communities. We bring together transport, planning, land use, precinct and policy functions in a single department to deliver the best...

  • Reservations Manager

    2 days ago

    Geelong, Australia HAYS Full time

    Seeking a hospitality superstar for this fantastic opportunity at one of Geelong's leading hotels. **Your new company** Hays is currently partnered with an elegant accommodation hotel to recruit a Reservations Manager in a permanent capacity with an immediate start. **Your new role** As a Reservations Manager you will ensure that the correct procedures...

  • Reservations Agent

    7 days ago

    Geelong, Australia Holiday Inn Full time

    As a Reservations Agent, you will play a crucial role in ensuring exceptional customer experiences by handling reservation inquiries and bookings for our hotel. Your main responsibilities will involve providing friendly and efficient service to customers seeking information on our services, rates, and availability. Your outstanding communication and...

  • Hotel Duty Manager

    4 days ago

    Geelong, Australia Quest Geelong Apartments Hotel Full time

    We are seeking a hands-on, professional Duty Manager to join our leadership team, a leading serviced apartment hotel in the Quest network. You will oversee the day-to-day front office operations, ensure exceptional guest service, and support in driving team performance, operational excellence, and profitability. Key Responsibilities: Supervise daily front...

  • Motel Manager

    2 weeks ago

    Geelong, Australia Calibre Workforce Full time

    SET the bar for performance - LEAD an awesome team - FANTASTIC work culture and supportive owner **Full Job Description** **Calibre Workforce is a leading provider within the Hospitality sector. We work closely with iconic and respected venues throughout Victoria to deliver a high Calibre of staffing!** Reporting directly to the owner, this position will...

  • Learning Design Manager

    5 days ago

    Geelong, Australia genU Full time

    Location: Geelong - Brand: Training & Employment - Date Posted: 3 Feb 2025 **About genU Training**: genU Training is a leading Registered Training Organisation (RTO 5553) delivering valuable, job-ready, and nationally recognised qualifications and vocational short courses. We pride ourselves on producing genuine results for students, ensuring their...

  • Recreation & Open Space Project Officer

    5 days ago

    Geelong, Australia City of Greater Geelong Full time

    **Recreation & Open Space Project Officer**: **Job no**: 499263 **Work type**: Permanent Part Time **Classification**: Band 5 ($76,355- $86,617 pa) **Categories**: Project Management, Environment & Sustainability **About the role** In this role you will oversee Councils’ Open Space areas throughout the municipality, liaising with a broad range of...

  • Hotel Duty Manager

    3 days ago

    Geelong VIC, Australia Quest Geelong Apartments Hotel Full time $60,000 - $80,000 per year

    We are seeking a hands-on, professional Duty Manager to join our leadership team, a leading serviced apartment hotel in the Quest network.You will oversee the day-to-day front office operations, ensure exceptional guest service, and support in driving team performance, operational excellence, and profitability.Key Responsibilities:Supervise daily front...

  • Guest Services Agent

    2 weeks ago

    Geelong, Australia HAYS Full time

    Seeking an experienced and customer-focussed hospitality professional for this unique opportunity. **Your new company** Hays is currently partnered with an elegant accommodation hotel to recruit a Guest Service Agent in a permanent capacity for an immediate start. **Your new role** As a Guest Service Agent, you will assist in the day-to-day front office...

  • Ranger (Bushbank)

    2 days ago

    Geelong, Australia Parks Victoria Full time

    Location: Geelong Job type: Part time / June 2026 Organisation: Parks Victoria **Salary**: $58,338 - $78,057 Occupation: Environment Reference: VG/10588000 Parks Victoria is looking for a passionate Ranger to deliver important land restoration projects within the Western Basalt area! - Part-time role to allow for a great work-life balance - Make a...

  • Workplace Concierge

    5 days ago

    Geelong, Australia KPMG Full time

    The Workplace Concierge is the first point of contact for guests and clients, the 'face' of the Geelong Office. They will coordinate, support and oversee the provision of all front of house operations; management of the concierge desk, client arrival, event meet & greet and be the first point of contact for daily operations in the office. **How are you...