Customer Service Coordinator

This position will provide a high level of Customer Service for our reooh network by triaging requests reported to our uh-oOh Technical Fault help desk. This then ensures our team can repair infrastructure to our high standard.

**About oOh**:
oOh is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers, cafés, bars and universities.

**Our Culture**:
Discover an organisation united by passion, respect, and imagination where you'll find rewarding opportunities, diverse experiences and an amazing culture. With 900+ professionals dispersed across Australia and New Zealand, we’re proud collaborators. You'll have the opportunity to work with talented and dedicated colleagues, while developing and expanding your career. In a community as diverse as ours, everyone here has an impact. You’re encouraged to be bold and brave, to push the boundaries, to celebrate wins and also to learn from mistakes which is integral to innovation. Become part of a fun, open family that’s unified and motivated by common goals and determination. You’re supported and encouraged at oOh. There’s always someone to help you when you need it

**The role**:
This position will be based at our Bella Vista site and provide a high level of Customer Service for our reooh network by triaging requests reported to our uh-oOh Technical Fault help desk. This then ensures our team can repair infrastructure to our high standard.

**Key responsibilities for this position**:
**Coordinate reooh Data management**
- Coordinate information between external and internal teams. This is to ensure all parties are clear in understanding what is required.
- Update & audit in-house bespoke data systems.

**Customer Service**:

- Triage tickets reported to uh-oOh via Service Now Platform.
- Liaise with the team and follow up on opened tickets.
- Issue and allocate cleaning to the In-house team and Contractors.
- Process Invoices and Purchase Orders
- Manage Classic Retail Tickets.
- Assist in reporting and managing existing reports.
- Assist Performance Delivery Lead from time to time.

**In order to be successful for this role**:
Systems you will need to know:

- Microsoft 365 - Word, SharePoint, PowerPoint, Teams
- Require Intermediate Excel & Outlook
- Service Now and PowerBi (preferred not essential)

A number of years in a customer service/admin role.

**Our Benefits**:

- You flex - We are all different and we recognise that. You can flex how and when you need and work in a flexible capacity in an environment where you can bring your best self
- Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities
- Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance
- Support You - We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing, and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers
- Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos

oOh is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
- Lucid Chart
- Acrobat Pro
- Teamwork
- NetSuite