Customer Service Representative

17 hours ago

Bella Vista, Australia Lonza Full time

Australia, Bella VistaToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

**Key Responsibilities**:

- Establish and maintain strong customer relationships in partnership with the Territory Sales Manager and other sales support (e.g. Tech Service Engineer; Business Development Mgr).
- Aggressively pursue growth opportunities within the territory, gaining market and industry information by the productive use of customer relationships and sharing this information with the sales team to augment growth targets.
- Support assigned territory needs beyond assigned clients, either in a full-time role or a back-up role, based on the staffing needs and business demands.
- Actively partner with the Territorial Sales Manager (TSM) and Technical Service Engineer to provide the best possible service to our customers and to meet the performance and growth goals of the business.
- Manage customer invoicing, credit issues and participate in territory analysis and forecasting

**Key Requirements**:

- Education: Business/Marketing Degree/Qualification.
- Experience: 3-5 Years in Customer Service or Marketing/Sales environment. Both Preferred.
- Demonstrated commitment to tasks, flexibility to changes or demands, and customer contact through sales or customer service experience.
- Kills: Understanding of the pharmaceutical or manufacturing background a plus, Capable of working with little supervision and working effectively with all levels within the organization.
- Travel required (up to 15%) - to support the sales process with customers; occasional offsite sales meetings and/or to attend industry/trade show events.
- Strong communication skills (written and verbal)

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

**Reference: R49069**:

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