Customer Service Representative
2 days ago
**Job Description**:
**About the role**:
We are looking for a talented customer service representative to join our busy inbound contact centre. Working on the front line over the phone, you will be the voice of KinCare and responsible for ensuring each customer's experience is of the highest quality. You'll be required to direct calls and assist customers with their queries ranging from service times, general questions, and any other ad-hoc request that comes in.
We currently operate with a hybrid working model, with 1 or 2 days per week in the Bella Vista office and the rest from home
What else you can expect:
- Full-time permanent position
- 1-weekend shift needed each month
- Ongoing training for your growth and development
- Opportunity for career progression
- A fun, supportive team.
**About you**:
You will be empathetic, with exceptional communication and customer service skills. You will thrive in a fast-paced team environment, and be able to remain calm under pressure.
Experience working in a call centre is advantageous, but not essential if you are a quick and eager learner. Strong computer skills are essential, and experience with CRM systems is ideal.
Additionally, you will have strong time-management and organisational skills, and outstanding attention to detail.
**About KinCare**:
We have a 29-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.
It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.
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