Head of Strategy, Insights

About Us

Team Global Express is an Australian-owned business, driven by our purpose of making sure life never stops. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, help businesses to operate efficiently, and let people get on with their day-to-day lives. Established in Newcastle, Australia in 1888 by Albert F Toll, Team Global Express is now led by CEO Christine Holgate and backed by Allegro Funds, Australia’s most awarded transformation and turnaround private equity firm.

Our unrivalled and seamless network across road, rail, air and sea, provides transport, logistics, and business solutions to customers throughout Australia and New Zealand. With customers at the heart of our business, we are taking action and leading the way. We are moving forward, united, with an undeniable momentum for our people and our customers. For the planet, for the future, knowing that if we don’t stop, life won’t either. We work as a team because that’s what works. Our values are reflected in the energy and enthusiasm our people demonstrate in going beyond for Team Global Express.

About the role

This newly formed role Head of Strategy, Insights & Research is responsible for helping to position the customer at the centre of the organisation. This role provides decision makers with the information they need to make informed decisions by transforming data into results that can be easily understood and are actionable. By doing this, bring the customer’s voice to the organisations decision-making process. A key component of this role will be working and building relationships with senior stakeholders across the business. This is a new role and it is a unique moment in corporate Australia as Team Global Express (formally Toll Global Express) transforms its business to reposition for a stronger future

Primary Responsibilities:

- Contribute to the development of annual marketing planning and strategies
- Lead the development of a Consumer and Business segmentation to identify with high value segments, understand their needs and how we can connect & commercialise
- Lead the development and execution of bespoke research needs across the business
- Develop compelling industry and segment insights using a combination of 1st party and 3rd party sources to deliver thought leadership aligned to business priorities through data informed decision making
- Undertake continuous analysis of competitive environment and consumer and business trends
- Build a measurement dashboard to track impact and ROI of campaigns on the brand to drive better future growth
- Identify revenue opportunities and write business cases for incremental investment.

About you

We are looking for someone with:

- Demonstrated relevant marketing and commercial experience
- Experience developing a Consumer and / or Business segmentation and managing the rollout across the organisation
- A deep understanding of the complexity of brand, what a brand stands for, the language used and the importance of brand positioning
- Ability to excite and align business partners about brand and communication the brand vision across the organisation
- Degree qualified in marketing, businesses or related discipline or relevant experience in innovative, transformation environments
- Must have experience in brand strategy development and implementation
- Experience in managing a large program of work
- Vendor management

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express