Claims Consultant

6 days ago

Brisbane, Australia Insurance Australia Group Full time

**The Role**

At IAG, we currently have a Full-Time Permanent opportunity available for a Claims Consultant role to join our WFI SME & Agri Team. The primary purpose of the Claims Consultant role is to aid customers calling in regarding lodging claims, managing claims for their business/farm and domestic property, and providing customers with updates on their claim.

**Key Responsibilities**
- Accurately lodge and record customer claims
- Provide an effortless claims and customer experience for our customers measured through customer survey results, verbatim feedback, and Quality Listening
- Deliver performance against business Key Performance Indicators
- Decision making - Researching, analysing and investigating information provided by our customers and supplier network to validate and assess property insurance claims. Liaising with suppliers and repairers to ensure replacements and work are carried out in a timely manner
- Processing - Managing the settlement of claims and ensuring individual and team work lists are maintained up to date. Clear and concise records are to be kept of every interaction with our customers
- Demonstrate IAG Mindset, Values and Behaviors.

**Skills & Experience**
- Proven customer service experience.
- Previous experience in insurance is desirable but not essential.
- Demonstrate sound computer and literacy skills.
- Well-developed interpersonal and communication skills.
- Ability to build rapport and establish relationships.
- Ability to prioritise and manage time effectively.
- Ability to work autonomously in a work from home environment.

**About Us**

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

**Ready for anything? Let’s talk.**

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.

The IAG way

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