Claims Consultant

7 days ago

Brisbane, Queensland, Australia Westpac Group Full time $104,000 - $130,878 per year

Job Description
Create your best future and join Westpac as a Claims Consultant

What's the role?
We're looking for a Brisbane-based Claims Consultant to join our Employee Care Team in HR Services 4 days per week. In this role, you'll manage workers compensation claims across multiple self-insured jurisdictions, ensuring compliance with legislation, standards, and licence conditions. You'll be supported by two Squad Leads—Claims and Portfolio—as you deliver efficient, high-quality claims outcomes.

Key Responsibility's:

  • Manage workers compensation claims consistent with legislation, regulations, internal standards, policies, procedures and financial delegated authority
  • Provide specialist advice while actively engaging stakeholders and business partners to progress the management of workers compensation matters
  • Contribute to Westpac's self-insurance licenses for workers compensation by ensuring a strong compliance focus
  • Implement and monitor claim policies, procedures and tools to comply with legislative and internal requirements
  • Contribute to and drive the continuous improvement of the systems and procedures for claims support and management, including auditing and improvement initiatives
  • Build awareness and capability of stakeholders in supporting care for their employees
  • Represent Westpac's interests at mediation, arbitration and the like
  • Engage actively with external stakeholders such as Regulators, Reinsurers and Actuary

What do I need?

  • 3 – 5 years experience in workers compensation claims management
  • Working knowledge of workers compensation legislation
  • Strong communication, influencing and negotiation skills
  • Sound and commercial decision making skills
  • Proven legal and litigation knowledge and experience

Why join us?
We're obsessed with becoming our customers #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
"People with Disability and/or needing Accessibility Requirements"
page on our website .

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