Motor Claims Consultant

3 days ago

Brisbane, Australia The Andersen Partnership Full time

Competitive salary package
- Great location in modern offices
- Supportive culture with ongoing training and development

Are you a passionate and experienced Motor Claims Consultant looking for a new opportunity? We have an exciting position available with one of our esteemed clients in Brisbane. As a specialized recruiter, we are seeking a talented and dedicated Motor Claims Consultant to join their team and provide exceptional service to their customers.

**Company Overview**: Our client is a well-established insurance company with a strong reputation for excellence in the industry. They offer comprehensive motor insurance solutions and are committed to delivering exceptional customer service and support.

As a Motor Claims Consultant, you will play a vital role in the claims process, ensuring timely and accurate handling of motor insurance claims. Your primary responsibilities will include assessing the validity of claims, determining liability, and facilitating the claims process from start to finish. You will work closely with policyholders, assessors, repairers, and other stakeholders to ensure a smooth and satisfactory claims experience.

**Responsibilities**:

- Handle a portfolio of motor insurance claims, ensuring prompt and accurate processing.
- Assess the validity of claims based on policy terms and conditions.
- Gather and analyze relevant information, including accident reports, photos, and repair estimates, to determine liability and extent of damages.
- Liaise with policyholders, third-party claimants, repairers, assessors, and legal representatives to facilitate the claims process.
- Negotiate settlements within policy limits, taking into account liability and other factors.
- Provide exceptional customer service, addressing inquiries, concerns, and complaints in a professional and timely manner.
- Maintain accurate claims records and documentation.
- Stay up to date with industry trends, regulations, and best practices in motor claims handling.

**Requirements**:

- Proven experience as a Motor Claims Consultant, preferably within the insurance industry.
- Strong knowledge of motor insurance policies, coverage, and claim processes.
- Exceptional customer service and communication skills.
- Excellent analytical and problem-solving abilities.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple tasks simultaneously.

SCR-nathan-anning

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