Claims Consultant

16 hours ago

Brisbane, Australia TROOCOO Pty Ltd Full time

Central Brisbane location.
- 2 days working from home offered after the training period.
- Opportunities for growth and development.

**About the Organisation**
Our client is a thriving national organization providing support to a diverse range of customers Australia-wide. With a drive to deliver industry-leading services, our client maintains a customer-focus and is dedicated to delivering excellent experiences throughout the claims process. Due to company-wide growth, our client requires additional support to continue providing exceptional support to their valued customers.

**About the Role**
As a Claims Consultant, you will be responsible for providing support to customers lodging claims. You will respond to inbound phone calls and make outbound calls responding to enquiries and claim lodgments. At times, the claims you respond to will be of a sensitive nature, and you will often be dealing with vulnerability and will be required to provide support and empathise with people in a time of need. You may be required to assist in case management, although not the end-to-end process. You will also be required to follow up with claims and make calls during quiet periods to assist the broader team in ensuring the claims can be processed as efficiently as possible.

This is a 12-month contract opportunity, with potential to extend or go permanent, to start as soon as possible. There will be plenty of internal opportunities for growth and development.

**About You**
You will be a warm, empathetic, and customer-focused individual who enjoys providing exceptional service and helping others. You will thrive in a busy and fast-paced environment and working with individuals to assist them through difficult times in their life. You will enjoy being on the phones and maintaining strong relationships with customers as you assist them through the claims process.

You will ideally bring:

- Previous experience in a customer-facing environment.
- Experience in handling complaints, dealing with vulnerable people, or a willingness to learn.
- A warm and helpful personality.
- A desire to continue learning and developing your career.

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