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Claims Consultant

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Brisbane, Australia Gallagher Full time

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**Your role**:In the role of the Claims Consultant you will play a key part in assessing and adjusting a portfolio of contents insurance claims from start to finish, providing excellent customer service to our clients in a compliant and cost-effective manner.

**Responsibilities**:
**Your key tasks will include**:

- Manage a portfolio of large loss contents claims, liaising with various stakeholders to completion.
- Meet service, quality standards and creating accurate work scopes required by Acts.
- Gather quality information by investigation in a timely manner to progress claims.
- Peer review reports completed by Adjusters for quality prior to issuing to clients.
- Identify appropriate claims settlement amounts and determine coverage including any sub limits under the policy.
- Gather appropriate level of information and detail to progress and support claims.
- Compose and submit summarised assessments and recommendations for claims.
- Communicate policy decisions to clients in an empathetic manner.
- Make recommendations for payments in relation to the insurance claim, based on policy.
- Respond to incoming calls from our clients and supply chain network.
- Comply with legislative and regulatory requirements, and report any breaches as known.

Qualifications:
**About you**:

- Proven general insurance claims management experience (ideally property).
- Excellent customer service, with strong influencing skills and an empathetic manner.
- Self-disciplined, self-motivated, with the ability to work with minimum supervision.
- Demonstrated computer literacy i.e. Microsoft Office Suite, ability to learn new systems.
- Enthusiastic team player embracing a collaborative and supportive culture.
- Ability to assess claims and execute quality outputs under tight timelines.

Scope for other opportunities in the GB business after the contract term is complete may be available.

**To apply**

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.