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Systems Support Analyst

2 weeks ago

Macquarie Park, Australia Medtronic Full time

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:
**An exciting opportunity to join the Medtronic Australia & New Zealand (ANZ) Commercial Operations Sales Enablement & Excellence team in a pivotal Systems Support Analyst role.**

This position offers the right applicant a chance to combine technical expertise in tools such as Power BI, Salesforce, and Tableau with strong business acumen to drive impactful adoption, data-driven decisions and optimise business strategies. Acting as a trusted business partner, you will collaborate across all organisational levels to gather requirements, deliver actionable insights, and support the implementation of solutions that align with Medtronic's mission to transform healthcare and improve patient outcomes.

**Responsibilities may include the following and other duties may be assigned**:

- Support the deployment and drive adoption of new systems and dashboard solutions
- Collaborate with cross-functional teams to understand business objectives, gather requirements, and translate them into actionable insights and solutions
- Design, develop, and maintain interactive dashboards and reports using Power BI or Salesforce to support business decision-making
- Extract, analyse, and visualise data, ensuring alignment with business objectives
- Act as a trusted business partner, building strong relationships with stakeholders to understand their needs and provide tailored solutions
- Lead and facilitate workshops, brainstorming sessions and engage in business meetings offering consultation to further understand, prioritize & identify solutions to suit business requirements helping teams to achieve their objectives
- Analyse and document complex business processes, identifying areas for improvement and opportunities to automate or streamline
- Collaborate with development teams to ensure seamless implementation of solutions, providing guidance and support where needed
- Stay up to date on industry trends and emerging technologies to continuously enhance reporting & systems capabilities

**Required Knowledge and Experience**:

- Minimum Bachelor’s Degree with minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
- Relevant experience working in a Data analyst and Business Partnering role, preferably within regulated sectors such as in medical device, pharmaceutical, consumer health or FMCG industry
- Experience building & leveraging insights from Power BI dashboard solutions
- Experience with Tableau desirable
- Advanced proficiency of MS Office in Excel (data analysis) & PowerPoint (presentation)
- Results-oriented with good strategic planning, organisation and time-management skills
- Strong project management & stakeholder management skills
- Excellent presentation, communication and interpersonal skills
- Outstanding attention to detail
- Proactive can-do attitude, display initiative and growth mindset
- Experience working in an Agile environment, with a solid understanding of Agile methodologies and tools (e.g., JIRA, Confluence)
- AI solutions experience highly desirable

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

**About Medtronic**:
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.