Change Analyst

2 weeks ago

Macquarie Park, Australia Optus Full time

**Change Analyst**:
**Date**:9 Jan 2025

**Location**: Macquarie Park, Australia

**Company**:Singtel Group

**It starts with YES**

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

We are seeking a highly motivated Change Analyst to join our team. This role will ensure effective change management policies, processes, and practices are being followed by change implementers. This role will be responsible for minimising the likelihood and impact of change incidents affecting Optus Enterprise business operations and support our ISO20000 certification through accurate record keeping and document management.

**Your day in the life of a Change Analyst at Optus**
- Analyse change management submissions to ensure compliance with the process.
- Hold regular meetings with support teams to review change records and compliance with Optus and customer standards.
- Review and report on change service levels and other performance metrics.
- Govern practices and processes to meet service level targets.
- Participate in Continual Service Improvement Initiatives.
- Attend regular Governance forums with vendors and internal stakeholders.
- Reduce operational costs through the development and automation of operational reporting.
- Maintain documentation for all contractual requirements and ensure all documentation is stored on the client SharePoint portal.
- Provide effective management of ITIL-based processes to ensure successful delivery of services and initiate solutions to improve quality and productivity.

**Your skills to pay the bills**
- At least 2 years’ experience in a Change Enablement role.
- Ability to change legacy culture and approach to adopt ITIL and agile methodologies.
- Strong vendor and partner management experience
- Ability to work autonomously and optimally plan, organise, and prioritise workload.
- Strong analytical and reporting abilities.
- ITIL V3 or V4 certification or equivalent experience in Change Management

**What's in it for you**
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus people have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue - even earn a MBA micro-credential via OptusU (University)
- Connect at work through one of our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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