Rostering Coordinator

Delivering peace of mind for all your care needs
around Melbourne & some regional centres

**Purpose**:
***:
Roster Coordinators are responsible for ensuring that all shifts are filled in a professional, accurate, and timely manner.

**Scope**:
***:
Roster Coordinators _work_ with the Rostering Manager and Care Consultants to match individual clients and their identified needs with appropriately skilled and qualified support workers to support clients to exercise choice and independence.

**Appointment**:
***:
Roster Coordinators may be employed on a casual/part-time or full time basis.

**Reporting To**:
***:
Office Manager; Rostering Manager.

**Position Requirements**:
**Essential**:

- Criminal Record Check completed.
- WWCC - when required
- Customer service and relationship management skills
- Ability to multi-task
- Time management and task prioritising skills
- Effective communication skills including accurate and professional documentation.
- NDIS Worker Screening Check clearance
- Satisfactory completion of the NDIS Code of Conduct Disability Worker Induction Module (NDIS)
- Ability to _work_ in a team and maintain effective communication with clients.

**Desirable**:

- Qualification in a health/community related discipline
- Understanding of OH&S
- Effective communication skills
- Cert III in Aged Care, Community Care or Disability Care
- Second language
- Ability to provide Support Workers with client information in an understandable format
- Ability to assist Support Workers in recording incidents/hazards or complaints
- IT skills

**Physical Requirements For The Role**:
***:

- Sitting for long periods of time
- Repetitive _work_ ie. word processing

**Critical**
**_Work_**
**Demands**

**Continuous**

**Frequency**

Repetitive hand/wrist movement
Yes
No

Lifting and carrying item less than 5kg
No
Yes

Lifting and carrying item over 5kg
No
Yes

Sitting
Yes
Yes

**Performance Review/ Support**:

- Appraisal will be conducted - timeframe depends on hours worked

**Position Details**:
**IT Skills**:

- Use of the electronic client and staff management systems
- Rosters (shifts) filled in a timely manner

**Effec**tive Communication Skills**:

- Provision of clear information to support workers in relation to client services/supports
- Reduction in queries _from_ support workers in relation to the services/supports to be provided to each client
- Ensuring suitable match between client individual needs and support worker skills and knowledge
- Positive client feedback
- Positive support worker feedback
- Telephones are answered in a timely manner

Client independence and participation in decision making and choice

Records reflect communication with client related to their participation and decision making about when secrecies are to be provided and who will provide services.

**OH&S**:

- Assisting support workers to record incidents/accidents/ complaints in a timely manner
- Reporting incidents/accidents verbally and in writing as per Incident Management policy procedure.

**Continual Improvement**:
Identify and communicate improvement opportunities

**Complying with legislation, regulations and other external requirements**:
Awareness of where to find external compliance requirements.

**Professional development**:
Completion of any required training

**Quality policy statement**:
Practice demonstrates understanding of the quality policy statement eg respect, safety and wellbeing of clients

Why _Work_ With Us?

When you join Just For U Care, you are joining a tight-knit team of passionate and supportive care specialists making a difference to the lives of their clients and local community. Our supportive and friendly team enjoy numerous benefits, including ongoing professional development and training, great pay, flexible hours and a great organisational culture (including team bonding and social activities).