National Rostering Coordinator

18 hours ago

Melbourne, Victoria, Australia Danny Met Sally Full time

About UsAt Danny Met Sally, we're not your average disability service provider — we're a national premium provider with heart. Our mission is simple: to deliver the kind of care, respect, and support we'd want for our own family (Danny) or closest friend (Sally).

Whether you're a client, a team member, a family member, or just passing through our doors — you matter. We're committed to creating a supportive, inclusive environment where everyone feels valued and empowered.

To find out more about our story, visit: 

About The Role

*This role is a permanent full-time role, based in our Abbotsford office*

Are you a natural organiser with a passion for people? Do you thrive in a fast-paced environment where no two days are the same? Our Rostering Team plays a vital role across the country, ensuring the seamless coordination of supports for clients in every state and territory – and we're looking for someone special to join us

As a Rostering Coordinator, you won't just be building rosters, you'll be building trust, relationships, and continuity of care that changes lives. This is your opportunity to work at the heart of a dedicated team that values empathy, precision, and collaboration.

What You'll Be Doing:

  • Build genuine rapport with clients and support workers to foster strong, ongoing connections.
  • Create and manage detailed support rosters that reflect client needs and preferences.
  • Communicate regularly with clients to gather feedback and make continuous improvements.
  • Ensure staff and support workers are rostered accurately and efficiently.
  • Proactively resolve rostering challenges – and escalate where needed with confidence.
  • Provide regular updates on client and staff progress, flagging any concerns early.
  • Respond quickly and compassionately to client questions or issues.
  • Match clients with support workers who have the right experience and training for their needs.

What We're Looking For:

  • At least 1 year of rostering experience, ideally within NDIS
  • Current understanding of the SCHADS Award.
  • A person-centred approach in everything you do.
  • Impeccable attention to detail and a love for getting things "just right."
  • A proactive, solutions-focused attitude – you like to leave things better than you found them.
  • NDIS Worker Screening Check (or willingness to obtain).
  • Outstanding written and verbal communication skills.
  • Confidence working to deadlines and thriving in a high-energy environment.

Why Join Danny Met Sally?

  • Additional Leave Benefits
  • Career Progression Opportunities
  • Positive and Supportive Work Culture & Environment
  • Attractive Salary & Incentives
  • Interstate Travel Opportunities for Conferences, and Functions.

If you meet the above criteria, we would love to hear from you. Please apply directly to the advert.

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