Service Coordinator

1 week ago

Melbourne, Australia Royal Freemasons Ltd Full time

**Make a real difference to the lives older people**:

- ** Use your creative and analytical skills to deliver quality customer service**:

- ** Free parking or easy tram stop at door**:

- ** Reap the rewards with optimum salary packaging benefits**

**About the Role**

We are seeking a motivated and resilient Rostering Expert to join our dynamic Community Services and Wellbeing Division. Working closely with Support Workers and Care Management Team to coordinate services for Home Care Package (HCP), Commonwealth Home Support Program (CHSP) and Privately funded consumers. Contribute to the improvement of processes and systems to provide the highest quality care to people where and when they need it. This position is Monday to Friday, based at our Moubray Street Prahran office and working from home.

**Key responsibilities are**:

- Coordinate staffing within consumer needs and preferences and organisational KPIs
- Daily contact with Support workers and consumers, providing prompt and positive customer service and direction
- Support Royal Freemasons strategic growth plan

**Key Requirements**
- Excellent customer service and attention to detail
- Rostering/scheduling experience
- Ability to prioritise workload
- Work independently and support the team
- Outstanding problem-solving ability with a ‘can do’ attitude
- Community Aged Care knowledge
- Comfortable learning new computer systems
- MS Office competent

Desirable but not required:

- Second language
- Experience using Healthmetrics eCase PHC
- Experience working during system upgrades, providing end user feedback to the System Administrator

**At Royal Freemasons, we offer our staff**
- Warm and friendly team environment where your ideas and contributions are valued
- Free parking
- Salary Packaging - as a Not-for-Profit organisation we provide the ability for our staff to salary package up to $15,900 per annum of your salary plus relevant salary packaging fees which significantly increases the take home value of your remuneration package. Additionally, you can salary package meals, entertainment and facility hire expenses including holiday accommodation up to a maximum of $2,650 per annum.

**About Us**

We are an established and highly regarded Not-for-Profit provider of Aged Care Services across the Residential, Home Care and Retirement Living sectors. With locations across Melbourne and regional Victoria our staff benefit from great learning and career prospects, fantastic resources and we enjoy an envied reputation for excellence in care.

Royal Freemasons is committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace and influenza vaccine program.

**Recruitment Agencies are requested

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