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Small Business Lending Specialist

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 74373
**Department**: National Business Centre
**Division**: Australia Commercial
**Location**: Melbourne
About Us
Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Institutional
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
Technology (coding)
Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
Technology (non-coding)
About the Role
As a [Role] in our [Tribe/Team/Domain/Business Unit], you’ll play a key role in helping to [state the key goal of the tribe/team/domain (why do they exist?)]. This role consists of phone based role responsible for responding to customer enquiries to identify and fulfil small business customer needs with products such as business packages, business credit cards.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**:Role Location**:Work Hours**:
What will your day look like?
As a Small Business Consultant, you will support the Commercial Servicing Team for Business Banking and Small Business Banking requests. You will do case management and process Servicing Request. Your task will also include but not limited to; tracing requests, statement requests, address maintenance, limiting cancellations. You will also manage IG acceptance, check book and deposit book ordering and trust reviews such as Agent deposit book - Reorder, CLG Maintenance, CPID Changes, Invoice Payments, and Simple Fee Refund.
**You are also expected to be**:

- a productive member of the team as measured by ATOM (individual productivity scores, RTM, productivity spread, and the like)
- a reliable partner to stakeholders, customers, and counterparts as evidenced by positive feedback for services provided
- an innovative thinker who proactively identifies and addresses process gaps and other inefficiencies through ideas for continuous improvement
- a collaborative team member who actively contributes ideas, participates in team initiatives, shares information, and respects others' viewpoints
- a responsible ANZ employee who consistently demonstrates behaviour that is aligned with ICARE values, adheres to prescribed risk and compliance procedures, and meets the performance standards of his/her role

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

- Strong background in risk and controls posture and preferably with experience in working in a fast-paced, Service Center environment
- Customer service focus and ability to complete activities across multiple customer and external parties, and delivering highest level of customer service by ensuring that all security releases and variations are within service level agreements
- Demonstrate flexibility and open-mindedness in viewing various perspectives and approaching different work situations, constantly looking to improve processes and encourage advancement and displays a strong sense of accountability and self-management in fulfilling work responsibilities
- Intermediate to Advance Level in Excel
- Knowledge in navigation of DOS based system (CAP) and other core banking system

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
Job Posting End Date
, 11.59pm, (Melbourne Australia)