Nsw Regional Manager

Our Retail Operations team are on a mission to find an adaptable, motivated and performance driven NSW Region Manager. This role is responsible for driving the performance and development of our NSW Retail store network by monitoring and driving sales, people performance, stock and operating efficiencies.

**So, what goes in to making that happen?**
- Maximising sales performance through exceptional customer experience by using Foot ID, CXP, and using elite product knowledge
- Driving UPT, average basket, conversion and GP%/dollars through effective communication, continuous team training, and second to none customer experience expectation
- Resolving escalated customer complaints to ensure brand reputation and customer experience is not compromised
- Conducting monthly meaningful catch ups with managers to review results, progress, needs and opportunities
- Effectively execute weekly planning of store visit to ensure both the management team and store supports the needs of the business regarding sales, operations and staff engagement
- Ensuring all stores are adhering to all company policies and procedures
- Monitor stock levels to ensure they stay at healthy capacity, while working with our Planning team to report any stock level issues and possible solutions
- Ensuring pricing strategy is consistent with the National Strategy and not compromising store’s gross profits
- Conducting store audits and resolve any issues by implementing changes and actions to maximise all operations, sales, and merchandising opportunities
- Ensuring merchandising standards are in line with company direction and that marketing activities are supported and displayed correctly
- Conducting monthly audit checks to ensure stores are compliant with policies and procedures, particularly around cash handling, point of sale and stock handling
- Working closely with the Talent Business Parter and Store Managers to ensure all Recruitment needs are being forecasted and filled in a timely manner and in line with process
- Creating a learning culture to elevate staff engagement and customer experience
- Identify future leaders within your region and have a clear and effective succession planning strategy in place to develop staff and promote internal opportunities

**In return, we offer**:

- A permanent full-time opportunity
- Salary + bonuses + company car + 17.5% annual leave loading + paid parental leave
- Travelling role across out NSW store network
- Convenient Marsden Park Head Office location in a new head office facility, closely connected to the M7, with ample free parking and a free onsite gym
- Generous staff discount - 25% off wholesale
- A collaborative, supportive and high performing team culture
- Opportunities to engage and give back through community and team events

**That’s enough about us Here’s what we’d like to see from you**:

- Minimum 3 years experience in Retail Operations and Leadership
- C class licence with the ability to travel to the following locations on a weekly basis:

- Marsden Park
- Homebush
- Liverpool
- Birkenhead Point
- Warringah
- Sydney CBD
- Bondi
- Miranda
- Working knowledge of retail management best practices with a continuous improvement mindset
- Demonstrated success in leading and developing large and diverse retail teams
- Outstanding communication, both verbal and written
- Superior time management skills, with a focus on managing deadlines and following up deliverables
- Excellent commercial awareness and an analytical mindset to maximise opportunities and identify risks/weaknesses
- Ability to work with collaboratively with others internally and externally
- Previous experience working with fashion or footwear would be advantageous however, not essential - more importantly, you must be willing to learn and love our brand
- Alignment to our values of Respect, Courtesy, Persistence, Teamwork, Preparation and Learning from Failure