Regional Operations Manager

Join Scouts NSW as our next Regional Operations Manager covering the Sydney metropolitan (Sydney North and Greater Western Sydney) and contribute to the future growth of our Movement

Help Us Empower the Next Generation

Scouts NSW is part of a worldwide Movement that is all about adventure, leadership, and purpose. For more than 115 years, we've helped young people build confidence, resilience, and real-world skills.

Scouts NSW has a vision to be a vibrant, contemporary and growing Movement developing empowered and resilient youth across NSW.

Our State Service Centre is the engine room behind the action, supporting over more than 11,000 youth and a further 3500 volunteers across NSW every day. From safety and systems to branding and training, our team helps deliver life-changing experiences for young people and we're growing.

Responsibilities & Duties

Planning & Strategy

• Provide strategic advice and support to the Executive General Manager – Community Engagement & Commercial in setting operational strategy.
• Provide leadership, support, strategic direction, and management to achieve Region goals.
• Ensure the delivery of services and the achievement of service standards expressed in both internal and external agreements.

Business Development

• Using the Region growth and development plan, support membership growth and retention opportunities in consultation and collaboration with Region volunteers.
• Identity opportunities for business improvement and new business opportunities.
• Source relationships with community groups and key decision makers to develop business opportunities.

Operations Management

• Support the Regions and volunteers with the planning, delivery and measurement of leader and member growth and retention initiatives.
• Support the Region properties ensuring optimum utilisation of assets and resources for sustainable growth.
• Drive awareness and actively promote Scouts NSW profile across the region to ensure a positive reputation.
• Support the production, updating, reviewing, and advising of policies, standard operating procedures, and guidelines.

People Management & Performance

• Create and foster a respectful and inclusive team environment and culture.
• Provide ongoing coaching and support to the team with consistent delivery of agreed outcomes and availability of appropriate development opportunities to build employee/volunteer capability to their fullest potential.
• Identify staff learning and development needs and execute appropriate action.

Stakeholder Management (Leaders, Community & Members)

• Maintain and promote the external profile of Scouts NSW through communication and continued engagement with the broader community and through partnerships to support the identification of new community programs.
• Establish and maintain links with appropriate community groups relevant to the activities of the Regions.
• Attend Regional events and relevant committee meetings

Financial Management & Reporting

• Monitor financial metrics for regions to evaluate and report on performance against objectives and where relevant, creating or implementing solutions to address underperformance.
• Develop Region budgets in conjunction with the Region Volunteer Team, monitor results and approve expenditure within delegations.
• Work in conjunction with the Grants Manager in sourcing grant opportunities.

Compliance, Safety & Risk Management

• Ensure effective management practices are implemented to mitigate risk and ensure the health and of workers, clients, and visitors.
• Ensure consultation practices are in place to enable workers to be involved in risk management planning, incident reporting and safe work practice activities to improve work, health, and safety.
• Implement and follow risk management, safeguarding and assurance, and reporting procedures.
• Promote and participate in Safeguarding, to maintain a safe working environment, and ensure that any applicable safeguarding policy or practices are always adhered to.

Qualification, Training & Experience

• Tertiary Qualification in Business, Facility Management, Community Services or Administration (desirable).

• 5+ years' experience in a senior operational leadership position preferably in a for purpose /NFP environment with volunteers.

• Proven experience in successfully managing and monitoring multi-site operations.
• Demonstrated experience in effectively developing and maintaining strategic relationships with stakeholders.
• Experience in financial management including developing and managing budgets.
• Experience in managing relationships at various levels with a variety of stakeholders, resolving disputes and differences, identifying, assessing, and controlling issues, incidents, problems, and complaint resolution.