Connectnow Customer Service

Powering Australian Life.

At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move.

Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.

As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.

We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.

We are looking for individuals who value customer satisfaction and are passionate about leading the way in providing exceptional service to join our team as Customer Service & Sales Agents at ConnectNow.

As an AGL-owned company, we specialise in helping Australians transition their utilities into their new homes by providing a range of services including connections for electricity, gas, internet, phone, insurance, pay TV, and more.

Located in the Docklands area of Melbourne, our modern and bright offices offer a dynamic and fun contact centre environment.

We are currently hiring for multiple full-time permanent positions commencing Monday 21st of August, with flexible work arrangements including the option to work from home two days per week after training.

The role includes occasional paid overtime shifts on Saturdays (9am-1pm) once every six weeks.

As a Customer Service & Sales Agent, you will play a vital role in ensuring that our customers receive high-quality outcomes every time they engage with us.

You will have the opportunity to earn a base salary of $59,100 including super, along with a commission structure that rewards performing agents with an additional $1,500 -$5,000 in commission per month.

Key Responsibilities:
- Sell multiple products and upsell customers based on their needs- Ensure compliance with regulatory requirements and maintain a high NPS score- Work with multiple systems concurrently, varying in complexity and purpose- Exhibit the highest level of professionalism when dealing with real estate partners and external clients- Provide accurate information and advice to customers by adhering to our regulatory compliance and quality assurance measures

**Requirements**:
- Prior experience in a Customer Service or Sales position, which can include retail or hospitality- Excellent communication skills and ability to offer a positive experience to every customer- Ability to complete two weeks of full-time training on-site in our Docklands head office- Identify key opportunities to cross-sell our products to existing customers and handle objections appropriately- Achieve team and individual targets/KPIs- Ability to work to a rotating roster in a structured environment

Perks and Benefits:
- Discounts of up to 40% off your energy bill, which can be shared with family and friends- Volunteering leave- Discounts off Gym Memberships, Health Insurance, and other wellness- The opportunity to sign up for an Electric Vehicle subscription to make it easier than ever to get into an electric car- Flexible work arrangements to achieve a work-life balance- A dynamic team and environment with an onsite café, bike rack, and change rooms- Our Melbourne office is conveniently located on top of Southern Cross station, or ample paid parking options are available close by- Recognition of success and support from a fun and vibrant management team throughout your time with us.

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
AGL is a
_Circle Back Initiative employer - we commit to respond to every applicant_.

Job Family Group:
Call Centre