Customer Service Officer

5 days ago

Perth, Australia PERSOLKELLY Full time

We are looking for an experienced customer service officer to efficiently handle Energisation calls and specialised queries of customers.

**Customer Service Officer - **Energisation**

$35 per hour plus superannuation

4 months, possible extension

Perth CBD office, walking distance to train station

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

A State Government owned organisation have asked us for assistance in finding an experienced Customer Service Officer to assist in handling their Energisation calls and specialised queries. As the Customer Service Officer, you will be required to provide efficient first point of contact customer service advice and information to both internal & external customers to ensure agreed SLA targets are met using various corporate systems.

**The Role**

You will be required to:

- Efficiently handle the Energisation calls and specialised queries, resolving them in a timely manner and escalating where required.
- Resolve problematic exception reports to enable electrical contractor's notices to reach fluidity to the end system, for inspection ratio's fruition.
- Create, calculate quotes, invoices and payments received for Western power services -Tiger tails, Multi Meters and Unmetered supplies. liaising with Designers and processing through to the construction team's event.
- Assist in identifying continuous improvement and innovation within the team
- Share technical knowledge and information
- Develop and improve own personal effectiveness
- Take Fault calls monthly for an hour, to give assistance for any future storms or catastrophes of power outages, where help is needed.
- Ensure knowledge is kept up to date to be able to take and respond to Energisation and fault calls where required

**Role Requirements**
- Effective call handling skills and telephone manner
- Excellent verbal and written communication and organisational skills
- Good time management and ability to prioritise.
- Computer literate, able to quickly grasp the use of different systems
- Partake in area Emergency Response strategies to deal with Fault Calls

***

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

  • Customer Service Officer

    5 days ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU- 11 Nov 2024**Customer Service Officer: Permanent Full Time/ Perth Office CBD** We are seeking a Customer Service Officer to serve as the first point of contact for both internal and external customers, providing efficient advice and information. This role involves utilizing various...

  • Customer Service Officer

    1 day ago

    Perth, Australia Embodied Full time

    We are currently seeking a Customer Service Officer to join a growing family-owned and operated business, specialising in providing automotive parts to fleet vehicles. Located in Canning Vale, this position offers a highly enjoyable work environment with comprehensive product and system training. No prior customer service experience is required as we provide...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia PERSOLKELLY Full time

    Experienced Customer Service Officers are needed to join a Perth based organisation. Commencing August 22nd, you must be able to commit to 4 weeks training. **Customer Service** PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of...

  • Customer Service Officer

    3 days ago

    Perth, Australia HAYS Full time

    Exciting opportunity for Experienced Customer Service Officer seeking an opportunity in Federal Government **Your new company** **Your new role** This will be an initial 6-month contract with the possibility of extension. You will be office based and will work Monday to Friday full time, 37.5 hours per week. A main responsibility of the role is to assess...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia BGIS Full time $60,000 - $80,000 per year

    Job DescriptionCustomer Service Officer - Perth, WALocation:Perth, WACompany:BGIS, Client accountEmployment Type:Permanent, Full-Time, On-SiteSalary:$70,000 plus superannuationWork Arrangement:Monday - Friday, 7am - 4pmJoin a Global Leader in Facility ManagementAbout BGISBGIS is a global leader in integrated facilities management, delivering innovative and...

  • Customer Service Officer

    1 week ago

    Perth, Australia HAYS Full time

    Local Government Customer Service Officer required for a 1-3 month contract. **Your new company** We are working with a busy Local Government situated in the Perth Metro region who are looking for a Customer Service Officer to join their busy team on a short-term assignment. **Your new role** Acting as a first point of contact for visitors and contractors,...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Representatives, Officers and Call Centre operators across Perth for temporary contracts in various industries. flex**hive** is your on-demand talent platform. We are currently seeking Customer Service & Contact Centre Operators in Perth. Our clients in the commercial and public sectors -...

  • Customer Service Officers

    1 week ago

    Perth, Australia Collar Group Full time

    Close to Public Transport - Walking distant to office. - Immediate starts with paid training & a variety of rosters to suits your needs - Permanent work from home options available after training and signoff - Close to** Public Transport - **Walking distant to office. - Permanent **work from home** options available after training and signoff from...

  • Customer Service Officer

    1 week ago

    Perth, Australia Maxima Full time

    Community Services - Contract Full-Time - $55,000 to $60,000/ year One of our local government clients are looking for a Customer Service Officer, ideally someone from first nations, to join their team. This will be a 12 month contract with full-time hours and commencing immediately. Reporting to the Aboriginal Development Coordinator, the Customer Service...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia Hudson Australia Full time

    flexhive is your on-demand talent platform. We seek Customer Service Officer with excellent communication skills and attention to details. **About the role**: - Open position across Perth - Full-time hours - Jobs are in urban locations and close to public transport: Elizabeth St location - Easy to fill timesheet, on-time weekly payment, and option for...