Program Manager

**Overview**

This role is responsible for successfully delivering one or more projects and tasks on time, on budget, to customer satisfaction and to IT standards and quality. The Program Manager will be required to manage other project managers and a program of work as part of this role. The role will be required to manage all tasks utilising a mix of Agile and PMBOK methodologies, this will include partnering and liaising with stakeholders from Business units, IT and external vendors. Additionally, the role will have responsibilities into steering committees and associated approval boards

**Key Accountabilities and Main Responsibilities**
- Successful delivery of assigned program of projects on-time & on-budget
- Deliver the program and project(s) to customer satisfaction at agreed level of Quality in accordance with the approved IT Program Management methodologies
- Implement and monitor project activities through the project lifecycle. This includes creating and managing as agreed project plans and project functions with project team and reporting on program progress identifying and influencing project stakeholders.
- Develop Scope by working with project teams to identify project scope, including identification, prioritisation and management of out of scope tasks.
- Ensure appropriate Governance by implementing effective governance for program tracking and reporting to ensure timely and appropriate generation, collection, dissemination, storage, tracking reports and financial information.
- Implement, monitor and control Time Schedules by driving performance within the team to ensure that program milestones are met
- Developing and implementing a program schedule to meet project objectives within an agreed time frame. Gaining agreement to and monitoring project schedules. Ensuring change control mechanisms are put in place to manage project schedules
- Leading a program to realise objectives, financial outcomes and business benefits
- Displaying behavior that inspires direct reports or team members to achieve outstanding outcomes
- Managing potential conflict that enables a win / win outcome for all parties
- Timely decisions that align with the strategy and vision of the organisation
- Communicates and displays the core values of Link Group
- Ensuring that correct stakeholders are engaged and considering impacts on their areas and clients
- Control and Report on Cost Management by determining, monitoring, analysing and controlling program & project costs and outcomes to ensure they meet financial objectives. Seeking to control costs by using cost management techniques/methods coupled with change control
- Guide Quality Management by implementing quality assurance processes in accordance with the relevant compliance framework from the PMO that drive the continuous improvement of quality
- Determine and achieve quality objectives, standards and levels to be included in the program.
- Management of Tasks and Resources
- Working with project and team managers to determine project resource requirements (Number, Skills, and Duration)
- Manage Change Control
- Utilise an effective Change Control process to formally document agreed changes to Project scope, time or budget.
- Effectively Manage Risks and Issues should they arise by working with your sponsor to develop effective and implement as needed risk management plans and contingency plans to minimise the consequence of adverse events.
- Conduct and minuting of weekly project meetings and general project coordination and reporting
- Potential line management responsibilities
- Potential management of external vendors

**Experience & Personal Attributes**
- 8+ years - experience in project management in the Financial Services area, preferably with experience in Investment, Superannuation and/or insurance knowledge.
- Preferred experience in Financial Services
- Proven successful project/program management experience at a senior level.
- Proven ability to lead & manage business and technology teams with internal processes & change management focus
- Strong management of all program issues and risks.
- Ability to lead multiple teams across diverse platforms.
- Strong team leadership skills.
- Ability to have hands-on involvement of IT infrastructure projects
- Excellent organisational skills with the ability to coordinate others (including clients and project team members)
- Great stakeholder management skills including regular up-to date and accurate written and verbal updates to key stakeholders
- Ability to communicate clearly and effectively with colleagues and clients at all levels.
- General PC Knowledge including Microsoft Office expert level knowledge of Excel, working knowledge of Access
- Proficient in the use of MS Project for project planning, tracking and reporting
- PMBOK or Prince II qualification
- Agile scrum master certification

**What’s it like to work here?**

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