Technical Client Services Coordinator

2 weeks ago

Perth Airport, Australia SGS Full time

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

**Job Description**:

- Good knowledge of Oil Condition Monitoring, tribology, or similar mechanical wear assessments.
- Provide client support services in timely and accurate manner.
- Support and provide clear information to the Operations leads and supervisors for Scheduling Jobs.
- Assist in Development Draft Quotations, Tenders Information and proposals
- Answer client calls and address their queries and concerns within the assigned timelines. Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly.
- Maintain Client database in Excel with SalesForce or equivalent software
- Handle client escalations and provide corrective actions. Analyze and resolve service related issues promptly according to set interaction KPIs
- Develop process improvements to improve response times and service quality.

**Qualifications**:

- Minimum of 12 months experience in a similar role
- Proven Experience in coordination; scheduling operations, and/or logistics
- Experience with electronic Document Management and Data management systems
- Knowledge of the tribology, mechanical equipment, maintenance, condition monitoring, wear, oil parameters.
- Ability to prioritise, organise and complete work within established deadlines, and to maintain a consistent level of professionalism.

Additional Information

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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