Technical Service Coordinator

As a Technical Service Coordinator, you will be the first point of contact for our customers. Drawing on your trade experience, you will take ownership of arranging and scheduling work for the service team and coordinating field service activities. Your practical knowledge will drive day-to-day efficiency, while keeping communication clear and consistent across all teams. You will collaborate with technicians, customers, suppliers and management to minimise downtime and streamline workflows. Are you ready to bring the team together, from our customers, technicians and our upper management team.

**Key Responsibilities**:

- Schedule and coordinate field service jobs to keep operations running smoothly
- Act as the primary point of contact between customers and service technicians
- Responding to queries and maintain good customer relations and preparation of quotations.
- Provide technical guidance and support to field service teams
- Ensure service jobs are completed efficiently and to a high standard
- Maintain service records, track job progress, and manage workflow
- Assist with parts ordering, invoicing, and reporting as needed
- Monitor and track work in progress

**About you**:

- Prior experience as a technician working on earthmoving or material handling equipment Strong mechanical or electrical knowledge, with the ability to diagnose issues
- Excellent organizational and communication skills
- Ability to multitask and problem-solve in a fast-paced environment
- Ready to transition into a coordination role and support a skilled team
- Proficiency in service management systems or willingness to learn
- Strong communication & interpersonal skills

**Benefits**:
**Benefits**
- Global Company - Job Stability
- Development and career progression opportunities
- Generous employee benefits, including 5 days bonus leave days, paid parental leave, early access to Long Service Leave
- Generous discounts for goods & services via our employee benefits program inc. Woolworths, JB Hi Fi, Rebel Sport etc

**Diversity and Inclusion**

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work, and operate. Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace

**Culture**

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers

**One Passion. Many Opportunities.**

**The company**:
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr's decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company's 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.

**Location**:
Liebherr-Australia Pty. Ltd.

555 Great Eastern Highway

6104 Perth

Australia (AU)

**Contact**:
Elodie Bonnet