Client Service Coordinator

Work closely with new and current clients, helping them connect to MSWA's support and services, and grow our client base

18th July, 2025

For over 50 years, MSWA has been at the forefront of providing personalised support to those living with neurological conditions (for example MS, Parkinson's, Huntington's, Motor Neurone, Acquired Brain Injury and Stroke). We are proud of the range services we provide our clients including allied health and clinical services, in-home care support, and high-support accommodation and respite. We want to empower our clients to lives their best lives

Join us as a Client Service Coordinator – Full-time, 6-month fixed-term contract based at Wilson Service Centre.

Client Service Coordinators are the first point of contact for all enquiries and have a key role to play in providing potential clients, caregivers and other stakeholders information about MSWA services and supporting them through the onboarding process.
As a Client Service Coordinator, you will work closely with other departments within MSWA including Allied Health, Accommodation and Funding. There is a high degree of Customer Service in this role and a need to be flexible and adaptable. You will be responding to member and client services enquiries from both current and potential clients in an engaging and professional manner.
You'll soon discover the integral part you play with MSWA, and you can use your abilities to deliver a personalised services each and every day
Each day will look a little different (that's just how things work), but some key tasks will include:

• Assist with initial enquiries and new referrals
• Maintain Administrative tasks and spreadsheets
• Responding to phone and email enquiries.
• Helping new and newly diagnosed clients understands the benefits of services provides by MSWA.

18th July, 2025

For over 50 years, MSWA has been at the forefront of providing personalised support to those living with neurological conditions (for example MS, Parkinson's, Huntington's, Motor Neurone, Acquired Brain Injury and Stroke). We are proud of the range services we provide our clients including allied health and clinical services, in-home care support, and high-support accommodation and respite. We want to empower our clients to lives their best lives

Join us as a Client Service Coordinator – Full-time, 6-month fixed-term contract based at Wilson Service Centre.

Client Service Coordinators are the first point of contact for all enquiries and have a key role to play in providing potential clients, caregivers and other stakeholders information about MSWA services and supporting them through the onboarding process.
As a Client Service Coordinator, you will work closely with other departments within MSWA including Allied Health, Accommodation and Funding. There is a high degree of Customer Service in this role and a need to be flexible and adaptable. You will be responding to member and client services enquiries from both current and potential clients in an engaging and professional manner.
You'll soon discover the integral part you play with MSWA, and you can use your abilities to deliver a personalised services each and every day
Each day will look a little different (that's just how things work), but some key tasks will include:

• Assist with initial enquiries and new referrals
• Maintain Administrative tasks and spreadsheets
• Responding to phone and email enquiries.
• Helping new and newly diagnosed clients understands the benefits of services provides by MSWA.

Our 'must haves'

• Excellent customer service and communication skills – you put the customer at the forefront of what you do.
• You're a people person – you can build excellent relationships both internally and externally.
• You don't miss a trick – you have fantastic attention to detail.
• An awareness and understanding of the Disability and Aged Care industry.
• NDIS workers screening check (or willingness to obtain.)\

A little about us:
We exist to make a real and lasting difference to the lives of Western Australians – whatever their needs, whatever their neuro condition. The difference each and every one of our team makes can be felt in thousands of homes across the state.
Our collective efforts enable us to continue meeting the ever-growing demand for our allied health services,accommodation and Services Centres across the state, as well as our contributions to critical neuro researchthroughout the world, across the country and importantly right here in Western Australia.
Let us tell you a little about what you'll get in return for joining our team:
We'll work with you:
Tell us what working arrangements work for you and well find something that works for everyone.
Salary Packaging:
Use some of your salary to pay for everyday expenses before income tax.
Generous leave initiatives:
Time is precious, and our range of leave initiatives help you make the most of every moment including leave loading, parental leave, blood donor leave, and grandparents leave to name a few.
Access to exclusive discounts:
Save more on national and local brands.
Health and Wellbeing Incentives:
Great Employee Assistance Program and generous healthcare provider discounts.

Are you ready to apply?
If you're ready to help us, make a difference, apply now and let's chat about what life looks like at MSWA.
For additional enquiries, please emailtalent@mswa.org.au.Apply For Job
#J-18808-Ljbffr

---