Client Services Officer

5 days ago

Perth Airport, Australia SGS Full time

**Company Description**
We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories around the world.
**Job Description** SGS are seeking a fulltime Client Services Officer to join the team in our Malaga Office.**

**Responsibilities include however, not limited to**:

- Serve as the main point of contact for client communication, ensuring timely preparation and issuance of deliverable documents for inspections and testing conducted by NR Inspections Minerals Trade Department in Australia.
- Organize and maintain up-to-date documentation in compliance with OI, SGS internal procedures, and client requirements.
- Oversee frontloading, invoicing, and monthly financial reconciliation for the NR Inspections business.
- Assist in internal and external audits for the Minerals Trade Department.

**Specific Responsibilities**
- Prepare and manage worksheets and supporting documentation.
- Issue deliverable documents in accordance with SGS global standards, procedures, and management instructions.
- Utilize Oracle/BOSS systems for order confirmation and frontloading sales orders.
- Collaborate with the Finance Billing team to ensure accurate invoicing, invoice distribution, and monthly financial reconciliation. Assist the Business Manager in preparing monthly forecasts.
- Maintain strong client relationships, ensuring effective communication and coordination with customers and SGS branches.
- Work with Coordinators and Commodity Managers to ensure all NR Inspections tasks that do not require field engagement are accurately recorded and reported. Coordinate closely with laboratory staff to ensure timely submission of samples and receipt of lab results.
- Maintain and update documentation for Global H&S statistics, including training records, Take 5s, fatigue management, mileage logs, and other compliance-related documents.

**Qualifications**
- Understanding of inspection purposes
- Knowledge in Quality Systems.
- Computer literacy, including Microsoft Office suite and Oracle.
- Ability to prepare written reports.
- OHS&E awareness and understanding.
- Good communication skills both verbally and written.

**Additional Information**

**WHY WORK FOR SGS?**

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
- As a company, we have embraced the shift to flexible work
- Sustainability is embedded in our culture and the way we do business
- Paid parental leave
- Paid time for volunteering day and blood donations
- Corporate health & wellbeing offers
- Ongoing learning & development
- Career development opportunities (Nationally and Globally)
- SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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