Store/cafe Manager

**About the Role** Black Star Pastry is in search of a dedicated, full-time Store Manager to oversee operations across two of our Melbourne locations - our OG St Kilda store, based on-site at our Production Kitchen, together with our CBD store, located in one of Melbourne’s iconic laneways, Driver Lane. Both of these gorgeous spaces have their own unique identity whilst still offering the full range of Black Star Pastry’s signature cakes, special event products, and first-class coffee from our partner St Ali. As the Store Manager, you will take charge of both locations, leading our teams and ensuring the seamless operation of all aspects of the stores. **Main Responsibilities** - Lead our fantastic team across both stores, ensuring everyone is trained and working smoothly in line with our standards and expectations. - Keep an eye on how our team is doing, offering support and guidance when needed, and stepping in if adjustments are required. - Make sure we're all playing by the rules, from following procedures to hitting productivity targets. - Juggle those fortnightly rosters with finesse, making sure everyone's happy and our budget stays on track. - Work closely with HR, making sure our team is always growing with the right people onboarded seamlessly. - Keep both workplaces clean and in line with WHS standards to ensure a safe and inviting environment for both staff and our guests. - Champion our commitment to excellent service, handling any customer concerns with care and always looking for ways to make things even better. - Join in the discussions and brainstorming at our leadership meetings and workshops, where we shape the future of the business together. **Perks & Benefits** - $20.00 weekly transport allowance for parking or public transport expenses. - $15 per week phone allowance. - Birthday day off Enjoy an additional annual leave day each year. - Birthday cake Receive one complimentary 4-portion cake of your choice. - One day of personal leave available for mental health & wellbeing. - Free, confidential counselling, support, and advice from an external provider. **About You** - Bring along 2-3 years of leadership experience in hospitality or retail, setting the stage for your journey with us. - Show off your knack for mentoring and leading by example, inspiring our team to be the best they can be. - Let your passion for delivering exceptional customer experiences and top-notch product quality shine through in everything you do. - Dive into the fast-paced world of pastry, where you'll thrive on connecting with customers and keeping the energy high. - Flex those problem-solving muscles and multi-tasking skills as you tackle the day-to-day challenges with grace and finesse. - Bring your motivation, positivity, and stellar communication skills to the table, because teamwork makes the dream work - Stay true to yourself—authentic, down-to-earth, and able to take any challenges in your stride. - And hey, if you've got a soft spot for cake, we consider that a bonus. **About the Business** Since opening our first boutique patisserie in Newtown in 2008, Black Star Pastry has evolved into an institution with four stores across Sydney and three in Melbourne. We are renowned for our Strawberry Watermelon Cake, which has taken social media by storm, with the New York Times hailing it as "the world's most Instagrammed cake." **About the Culture** At Black Star Pastry, we are proud of our vibrant, supportive and inclusive culture, that brings together a team of highly engaged and collaborative individuals who thrive in a hands-on, fast-paced environment. Our leaders are encouraged to contribute actively to both the big-picture stuff and day-to-day operations. We are passionate about our brand and love what we do **How to Apply** This is an exciting opportunity to join Black Star Pastry, and we are eager to welcome a dynamic Store Manager, who gets excited about hospitality, and is seeking a career with a successful and stable business. To be considered, please APPLY NOW by submitting your resume and cover letter.