Account Manager

We are delighted to be advertising that we are on the lookout for a Client Manager based in Banksmeadow, Sydney who will also nurture and grow an existing client portfolio of medical accounts.

This is a high value portfolio of $15.5M per year comprising high value blue chip accounts in hearing devices and other medical accounts.

In this role you will be part of a high energy, outcome driven team of 6 led by a highly experienced, well regarded Senior Manager within our business.

You will be assigned a portfolio of customers where your objective is to accelerate organic growth as well as be encouraged to win over share of wallet, new business opportunities by taking advantage of the rapid growth and demand within e-Commerce, B2B markets.

Key responsibilities- Develop Strategic Account Plan for each account, including a full relationship matrix of Toll and customer contacts- Identify and develop growth opportunities with customers- Achieve assigned account objectives, sales targets- Establish strong, long-term customer relationships- Monitors account developments for emerging customer challenges and opportunities providing insights and account intelligence to develop innovative solutions that satisfy the customer needs- Identify, develop solutions and innovative ideas in partnership with solutions teams and business operations to meet customer needs- Establish correct and appropriate communication up and down each organisation to provide for a “single point of contact,” and facilitate constructive communication on all matters.- Take appropriate action when issues arise or the potential for issues present themselves.- Communicate with major customers on a regular basis and respond to specific queries- Act proactively as the strategic partner/ liaison between customers and internal teams to be a unified Toll front to the customer.- Monitor sales performance metrics- Understand customer profitability modelling and undertake data analysis to Improve yield per customer and implement cost recovery strategies.- Ensure reporting, compliance of customer needs through CRM system.- Be involved and lead tenders, bids, contract negotiations, renewals for timely completion.- Develop a suitable reporting and meeting cadence- Maintains high customer satisfaction standards (as measured by customer feedback)

About you

An open mindset to continuously develop and strive for a career at Global Express along with a can-do attitude will set you apart.

You will be driven, passionate, organised, and capable of working autonomously within a close-knit team.- 3-5 years working in a similar role. Experience in transport, medical industries is preferred- This is a hands-on role and local travel is required- Understanding of sales performance metrics- An ability to address customer requests in a timely manner- Strong negotiation skills with a problem-solving attitude- Demonstrated customer focus and ability to build and maintain strong relationships- Exceptional interpersonal skills and ability to influence without authority and help drive streamlined decision-making across internal and external stakeholders- Tenacious, resilient, and driven to achieve even when faced with obstacles- Excellent verbal/written communication skills across a wide variety of audiences- Strong business acumen combined with attention to detail- Well-developed technical and sales skills are necessary to maintain credibility and respect- Reasonable level of analytical and computer skills including MS Office.

Diversity and Inclusion

We celebrate difference.

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit