Operations Manager
4 days ago
Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. So let’s talk today.
**The Company**
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next-generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat.
**Responsibilities**:
- Drives operational excellence for the service business of the Gold Coast, Tweed Valley Service Team.
- Responsible for delivery of maintenance, retrofit and repair of Mechanical, BMS, Security & Fire Systems, utilising knowledge of Industry Standards, Building Compliance and contractual obligations to deliver a holistic approach to customer equipment.
- Coordination of Technicians, to drive growth within the existing service business.
- Delivers service to JCA customers within predetermined financial and non-financial objectives.
- Provides customer support and ensures customer satisfaction.
- Ethics Compliance - ensuring the Branch complies with all aspects of the Johnson Controls Ethics Policy
- 100% compliance to Johnson Controls Safety Health & Environment Management System (SHEMS)
**Requirements**:
- Degree or equivalent from a Technical / Trade School with relevant industry trade licence and five (5) years related experience or equivalent combination of education and experience.
- Knowledge of Microsoft Office software.
- Proven ability to lead, develop and motivate a team
- Must have the ability to interact effectively with employees and customers in difficult situations.
- Proven management skills in achieving results, including financial, goal setting, planning and review
- Customer orientation
- Sound commercial and business acumen
- Excellent negotiating skills with the objective of achieving WIN/WIN outcomes
- Ability to successfully manage risk and innovative approach to problem solving.
- Excellent initiative, and interpersonal communications skills both in writing and verbally
- Actively listens, probes and identifies concerns. Understands the customer’s business and speaks their language
- Demonstrated ability to influence key stakeholders in the customer’s buying decision process
- Excellent verbal and written communication skills
**_JCI’s Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands._
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