Engagement Lead

**Let’s be unstoppable together**

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

**What will you be doing?**

We are seeking a highly motivated and experienced Engagement Lead to oversee the deployment of cutting-edge AI solutions across a broad range of clients in the Consumer Packaged Goods (CPG), General Merchandise, and Retail industries. You will have a background in consulting, with a proven track record of managing technology deployments and delivering exceptional results. You will be responsible for building and maintaining relationships with senior client leadership and key stakeholders, ensuring that the deployment team meets the established goals and objectives, and helping each client prepare for and manage the necessary change within their organisation to deliver the expected business value. You will need a deep understanding of the AI solutions you’re deploying and the unique aspects of the client’s industry and organization to ensure a successful deployment.

**Responsibilities**:

- Develop and maintain strong relationships with key stakeholders at client organisations, acting as the primary point of contact for all project-related communications.
- Lead and manage the cross-functional deployment team responsible for the delivery of AI solutions at each client, ensuring alignment to the client objectives and effective execution of project deliverables.
- Conduct thorough needs assessments and strategic planning sessions to understand client requirements and challenges as it relates to the deployment of the AI solutions.
- Provide strategic guidance to clients on best practices for deployment, including AI technology integration, process improvement, and change management.
- Oversee the deployment lifecycle, from initial sale through the success deployment of the AI solutions as well as the transition to on-going post-deployment support.
- Collaborate with senior leadership and client stakeholders to communicate deployment progress, address concerns, and ensure alignment between Circana’s and the client’s goals.
- When necessary, leverage deep expertise on AI and Circana AI solutions to advise clients on best deployment practices.
- Advise and guide clients through adoption using change management principles.
- Manage deployment timelines, solution revenue, and resource allocation effectively, including establishing and tracking key performance indicators (KPIs), to ensure the deployment is completed on time and within scope with the ability to demonstrate the AI solution impact.
- Foster a culture of continuous improvement and innovation with a focus on scale across the deployment team.

**Requirements**:

- Minimum of 5 years of experience as an Engagement Lead or similar, within a consulting environment.
- Extensive experience in Consumer Packaged Goods (CPG), General Merchandise, and/or Retail industries with a deep understanding of the Market Research industry.
- Proven track record of leading successful technology deployments, with a preference for those centered on AI.
- Strong analytical and problem-skills, with the ability to be creative and nimble when warranted as well the ability to synthesise complex information and present it clearly and succinctly.
- Excellent leadership and team management skills, with experience in managing diverse and geographically dispersed teams.
- Outstanding communication and interpersonal skills, capable of working with both technical and non-technical stakeholders as well as the ability to engage and influence stakeholders at all levels.
- Master’s degree in Business Administration, Data Science, or a related field preferred.

**Circana Behaviors**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never