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Coles Delivery Lead

2 weeks ago

Rhodes, Australia Circana Full time

**Let’s be unstoppable together**

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities.

Circana is proud to be Certified by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

**So, why Circana?**

We’re progressive, inclusive and people focused. We seek to create a down-to-earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us, and we offer a number of fantastic benefits including;
- Flexible and hybrid working
- Up to 5 weeks annual leave and holiday buy back scheme
- 16 weeks paid parental leave
- Birthday leave
- Summer half days
- Circana “Me” Days (4 per year)
- Cultural swap days

**What will you be doing?**

You will be responsible for leading client service, operations and program management functions with Coles. You will have overall accountability for all client deliverables and ensure that exceptional standards of operational excellence and data quality are maintained.

You will bring a unique blend of deep technical expertise and a consulting mindset to lead the delivery of contracted services to Coles and implement a culture of continuous improvement. You will maintain deep understanding of customer needs and requirements, provide consultative advice and recommendations for improving organisational efficiencies.

**Responsibilities**
- Leadership and day to day management of the team, inspiring and motivating them to achieve high performance
- Accountable for the delivery of assigned projects and deliverables within agreed commercial parameters and consulting hours
- Proactively consult with the Coles team to manage and enhance the flow of data between Circana and Coles
- Facilitate issue resolution for all retail deliverables by identifying and correcting data placement and model issues proactively
- Analyse and evaluate current systems and processes, taking the lead on new operational and service-based process improvements
- Assist with internal strategic planning and process improvement initiatives within Retail, and drive within Coles
- Design and implement processes, identify coverage gaps within client’s data models, and brief corrective action to Data Capture and Data Works teams
- Accountable for building rapid rapport with key client contacts and improving client satisfaction and NPS (net promoter score) measurements

**Requirements**:

- Previous experience in a similar role, within the FMCG or Retail industry
- Proven ability to lead and inspire a team by providing strategic direction, hands-on mentoring and coaching to enable growth and drive performance
- Capability to build and maintain strong, collaborative relationships with stakeholders at all levels to support business objectives and drive successful outcomes
- Effective verbal and written communication skills
- Strong problem-solving skills, with the ability to develop effective solutions
- High attention to detail
- Strong organisational skills, with the ability to prioritise tasks effectively to meet competing deadlines in a fast paced environment

**Circana Behaviours**

As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organisation. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:

- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Centre on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone

**Ready to make an impact?**

If you're passionate about data, thrive in a collaborative environment, and want to be part of a company that values your growth—we’d love to hear from you