Customer Experience Coordinator

1 week ago

Melbourne, Australia ABN Group Full time

493906
- Melbourne
- Administration/Support Service
- Customer Service
- Manufacturing/Operations
- Full-time (Permanent)

**Who Are We?**
ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and BuildLab.

**We Will Provide**
We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth.

Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

**What’s on Offer?**
This is your chance to join the Knockdown Rebuild team and manage a portfolio of high-value projects, helping to deliver the dream of home ownership.

You’ll be responsible for providing an exceptional customer experience, coordinating all aspects of the preconstruction journey from sales acceptance to construction, and ensuring timelines are met.

Responsibilities Include:

- Delivering outstanding customer service during the preconstruction process.
- Ensuring contracts are finalised within designated timelines.
- Coordinating jobs and workflows from sales acceptance to construction.
- Progressing jobs through preconstruction by working with key stakeholders.
- Ensuring jobs are delivered to site on time.

**What Can You Bring?**
- Enthusiasm and passion for the building industry.
- A commitment to delivering an exceptional customer experience.
- The ability to build collaborative relationships.
- Resilience and determination when faced with challenges.
- A keen eye for detail when preparing documentation.
- Excellent listening skills and a positive attitude that inspires your team.

**Why Join Us?**

You must have the right to live and work in Australia to apply.

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