Customer Experience Coordinator

3 weeks ago

Melbourne, Victoria, Australia Kapitol Full time
We are a highly Supportive company.

Kapitol Group is one ofAustralia's fastest-growing construction companies,transforming the industry throughinnovation,technology, and acommitment to excellence.We're driven by our core values Supportive, Authentic, Inspirational, Driven, and Customer-Centric – we're setting new benchmarks for how construction is done.

Our team is an Authentic group of professionals.

We're looking for aCustomer Experience Coordinator to join our team on a 12-month contract. In this role, you'll help drive our customer-centric culture by collecting feedback, shaping insights, and supporting initiatives that improve the customer journey across Kapitol projects.

You will embody an Inspirational approach to work.

Why Kapitol Group:

- Career Growth: Advance your skills with leadership and professional development programs.
- Innovative Work: Be part of industry-leading projects powered by cutting-edge technology.
- Well-Being Focus: Enjoy a safe, sustainable, and flexible working environment.
- Recognition & Impact: Contribute to award-winning projects that make a difference.
- Inclusive workplace: We are recognised by the Diversity Council of Australia as an Inclusive Employer 2024-25.

What you'll do:

- Collect, analyse, and report on customer feedback to identify trends and opportunities for improvement.
- Support the design and implementation of customer experience programs, projects, and campaigns.
- Coordinate cross-functional teams to ensure alignment and delivery of customer experience initiatives.
- Assist in developing training materials and resources to promote best practice in customer service.
- Maintain and update customer experience documentation, guidelines, and process maps.

Who you are:

- Background in customer experience coordination within industries such as construction, property development, local council, or insurance.
- Experienced in guiding customers through processes that span an extended period of time, ensuring consistent communication and support.
- Able to understand and communicate using construction-related terminology to effectively engage with clients and internal teams.
- Strong communicator with excellent interpersonal skills to engage diverse stakeholders.
- Analytical mindset with the ability to interpret customer data and feedback.
- Able to work independently and collaboratively in a team.
- Positive, proactive, and passionate about improving customer experiences.

We are Driven to offer you a great career and benefits.

- Awarded #1 Best Place to Work 2022
- Agile, fast-tracked career development pathways
- Industry-specific, leading training and development
- 5-day week; site managers enjoy our "10 in 14" program
- Flexible working arrangement options and hours
- Paid Parental Leave, financial and practical support
- Expanding selection health/wellbeing initiatives
- And there is so much more for us to discuss with you

Kapitol value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We are recognised by the Diversity Council of Australia as an Inclusive Employer 2024-25. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, life stages, cultures, faiths, sexual orientation, and genders.

Please be sure to apply directly as we will not be engaging the services of recruitment agencies, nor any agency-represented candidates for this role.

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