Process Improvement Specialist

**Your new role with Bendigo Bank is just a few clicks away.**

**About the role**

Based at any of our head office locations, this** 12 month fixed term**, full time **Process Improvement Specialist Role** forms part of a function that reports to the Chief Operating Officer and will form a key influence in the Operational Excellence Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.

The Operational Excellence team also provides insights to enable leaders to manage their capacity in line with workload requirements, review standard work-practices and take a future view on the management of the workforce.

**Your role will include primary duties such as**:
Responsible for creating a visual representation of work processes through process maps for specific business areas

Meeting current quality standards and adhering to the Value Chain concept when process mapping

Coaching the business in understanding their roles and responsibilities in relation to Process Management.

Providing advice/education at individual level or business unit level regarding process mapping methodologies and techniques, maintenance requirements of process maps

Provide support to broader Process Excellence team around Process Architecture, areas for improvement, assisting Process Excellence maturity in the business.

Quality assurance of process maps where required
- The role requires a strong understanding of the business or Customer Contact operations, excellent analytical skills and the ability to communicate complex processes in a simple and understandable way._

As our next Process Improvement Specialist you will bring:

- Experience in delivering process improvements in a customer contact centre.
- Experience in stakeholder management.
- Proficient in Process Mapping methodologies & techniques
- Solid understanding of BPMN Standards
- Analytical and problem-solving skills.
- Good interpersonal, presentation and interviewing skills
- Excellent written, verbal communication and collaboration skills
- Strong attention to detail and accuracy
- Strong understanding of workflow systems

**We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance (as of July 1st) in a local Head Office p/week**

This role is a full time, **12-month contract,** based at any of our head office locations

This role may also require interstate travel a couple of times per year for team building purposes

**External Only**

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.