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Process Improvement Specialist
2 weeks ago
We are seeking a highly skilled Process Risk and Controls Manager to join our team. As a key member of our organization, you will play a pivotal role in strengthening operational risk management across our business.
You will lead the identification, mapping, and enhancement of risk and controls within our most critical processes. This is a hands-on, high-impact position where you will collaborate with leaders across various functions to ensure that robust controls are embedded in our day-to-day operations—supporting both compliance and performance.
This is an exciting opportunity to work with a purpose-driven organization that is committed to continuous improvement, smarter systems, and safer processes for the benefit of our customers and our people.
Key Responsibilities:- Lead the identification and documentation of operational risks and controls within key business processes, including system-based controls.
- Support process owners in identifying control gaps and uplifting controls (including automation opportunities) to reduce risk and increase efficiency.
- Embed and maintain risk and control documentation within process maps in our governance, risk, and compliance system.
- Ensure process controls remain current, effective, and well-integrated into our operational activities.
- Upskill and coach process owners to own and manage risks and controls within their remit.
- Build trusted relationships with senior stakeholders and become a valued advisor on operational risk.
- Foster a continuous improvement mindset and team culture that values safe, customer-centric process excellence.
- Manage and deliver multiple risk and control uplift initiatives concurrently.
- Contribute to broader risk and compliance reporting.
- A minimum of 5 years' experience in process improvement, operational risk, or compliance, ideally within a regulated environment.
- Tertiary qualifications in Business, Risk Management, or a related field.
- Demonstrated success leading risk/control initiatives and embedding control frameworks into operational processes.
- Deep understanding of risk principles and process mapping tools, and experience working with GRC platforms.
- Strong communication, facilitation, and stakeholder engagement skills, with the ability to influence and educate across diverse business functions.
- Excellent analytical and problem-solving skills, with strong attention to detail.
- A collaborative mindset with the ability to work across multiple teams and business units.
- Familiarity with Lean, Six Sigma, or continuous improvement principles is a plus.
We are a global health and care company with a purpose-driven approach to wellbeing. We want our people to feel they are benefiting from our purpose: so that everyone is supported to live the healthiest and happiest version of themselves.
Our wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
Here's just some of what we offer:
- Fully covered health insurance products – peace of mind, on us.
- Great discounts on travel, car, and home insurance, plus savings on our services.
- Exclusive partner offers with leading brands.
- A wellbeing day off each year – take time to recharge, just for you.
- One paid volunteer day annually to support a cause that matters to you.
