Customer Service Team Leader

Build your Career with an Industry Leader
Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants, and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods, and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote, and help sell our customer’s products With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.
About the role
We’re looking for a Customer Service Team Leader to join our established team at our Brisbane plant based in Darra in an immediate and exciting opportunity within a global organisation.
In this leadership role, you’ll work closely with the Customer Service team to guide daily operations, support our valued customers and account managers, and drive continuous improvement. This is a diverse and customer-centric position, ideal for someone who thrives on building relationships, mentoring others, and delivering exceptional service.
We’re seeking a leader with a strong understanding of the print and label manufacturing industry, who can bring technical print knowledge and help translate customer needs into practical, high-quality solutions.
**In this exciting and varied role, you will**:

- Lead and support the Customer Service team to ensure smooth daily operations.
- Respond to customer inquiries, process orders accurately, and provide timely updates.
- Support Account Managers and inbound customers with quotes, documentation, and coordination.
- Maintain accurate records and ensure efficient documentation processing.
- Resolve customer concerns and collaborate with internal departments for effective solutions.
- Drive process improvements and foster a positive, high-performing team culture.

About you
- You bring proven customer service experience, ideally within the manufacturing, print, or packaging industry, and understand the pace and precision required in this environment.
- You have strong leadership experience, with a track record of motivating teams, driving performance, and fostering a culture of accountability and continuous improvement.
- Strong collaboration skills, with the ability to work cross-functionally and build productive relationships across teams to achieve shared goals
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
- Highly detail-oriented and process-driven, with the ability to multitask and perform under pressure in a fast-paced environment.
- Must have full Australian working rights.

The benefits
- Competitive remuneration
- Free onsite parking
- Local & global career opportunities
- Employee Assistance Program (EAP)
- Employee referral program, our employees are rewarded for helping us find great talent
- Supportive & inclusive environment
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

Diversity & Inclusion
At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation, or life stage. We encourage & welcome all genders, people of disability, first nations people, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.