Customer Service Officer

2 weeks ago

Darra, Australia CSR Full time

Customer Service Officer - Darra
- Attractive salary, 12% Super + Annual Leave Loading + Onsite Parking
- Ongoing training and support, plus the benefit of being part of a committed team
- Rewarding career with on-the-job development opportunities
- A highly supportive and diverse work environment

At CSR, we're building a better future together.
We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.
At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities,and life stage.
About the role
Our Customer Service Officer role focuses on providing comprehensive internal sales and high-level customer service support to internal and external customers for the PGH Bricks & Monier Roofing products across QLD.
This position will be full time, Monday - Friday 8am - 4pm + once every 5th Saturday, 8am - 1pm to commence ASAP.
Answer and respond to inbound phone calls regarding product availability, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
- Process quotes and orders into SAP ensuring details are correct and accurate.
- Process returns and investigate credits and action as appropriate.
- Provide regular updates to the Customer Service Manager on stock availability, stock quality and service issues.
- Seek to respond to and resolve customer complaints and issues in an appropriate and timely manner.

What you bring to the role
- Previous experience within a Customer Service position
- Process orientated and is driven to deliver exceptional customer service
- Strong numeracy, analytical skills, and attention to detail
- Strong communication skills, with the ability to present both internally and to external customers
- Proficient IT skills
- SAP experience - not essential
- Strong organisational skills with the ability to meet tight deadlines
- Excellent time management (multi-tasking skills, prioritising).

What we offer
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- Attractive salary and benefits, including access to exclusive discounts and offers.
- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Care and wellbeing offer includes up to 15 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**:
Welcome to the Masonry & Insulation Team

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