Customer Service Officer

3 days ago

Hunter Valley, Australia NSW Department of Education Full time

**Customer Service Officer**

**At the**NSW Department of Education**, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.**
- **Ongoing Full-Time**:

- **Located in Newcastle with flexible working arrangements available**:

- **Salary from $73,522 to $79,931 p.a. plus superannuation and annual leave loading**

**About the role**

The Customer Service Officer provides frontline support on apprenticeships, traineeships and vocational education and training programs, while delivering efficient administrative assistance to the Regional Centre.

**Responsibilities**:

- Ensure efficient office operation through proactive administration support and effective resource coordination.
- Maintain accurate customer records inline with record management standards.
- Collaborate with stakeholders to resolve customer enquiries professionally and promptly.
- Prepare quality ad accurate documents, including correspondence, briefings and reports.

For further information please click here to view the role description

**About you**
- Proven ability to effectively navigate and excel in a fast-paced and high-volume environment.
- Impeccable organisational skills and strong attention to detail
- A solid background in customer service and administration.
- Experience using record management system.

**Key Knowledge and Experience**
- Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

**Essential requirements of the role**
- Hold a valid Working with Children Check for paid employment
- Demonstrated understanding of and commitment to the value of public education.

**Benefits**
- Flexible working arrangements
- 35 hour working week
- Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
- Flex Leave entitlements, generous holidays & leave conditions
- Opportunities for advancement and mobility across the Department to support your career growth

**How to apply**

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role as well as providing answers to the 2 pre-screening questions below:

- **1. This role involves multitasking in a high-volume**administrative** environment. Can you describe a time when you had to manage**various** competing priorities or tasks at once? How did you ensure accuracy and meet deadlines?**_ (Maximum 200 words)_
- **2. In this role, you'll provide information to customers about apprenticeships, traineeships, and vocational education training programs. How**would you ensure the communication of** **sensitive,**complex**and** detailed information clearly**, timely** and accurately to a diverse range of customers?** (maximum 200 words)

**This is a child-related role.**As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

**Closing date : Friday 20th June2025 at 11:59pm.**

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

  • Customer Service Advisor

    2 weeks ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor**: - SafeWork Advisory Services Team **Clerk Grade**:5/6 **Location**: Gosford **Employment Type**: Multiple temporary, full-time opportunities up to 12 months, and one temporary, part-time opportunity (35 hours per fortnight, including Mondays) until 14 August 2025. **Hybrid working arrangement.** **About the team** SafeWork...

  • Customer Service Advisor

    6 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor - Technical** **Long Service Corporation, NSW Fair Trading** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a...

  • Project Officer

    1 week ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Project Officer** **We have a number of Project Officer roles across three different areas (Comms & Outreach, Procedure and Policy).** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Applications Close**:Monday** **9th September 2024 [at 9:59am] - Be part of the launch of our new...

  • Project Officer

    1 week ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Project Officer, Licensing - SafeWork NSW** **Grade**:DCS Clerk Grade 7/8 **Salary range**:$110,266 - $122,058 + superannuation and leave loading **Duration**:Ongoing **Location**:Gosford **Applications Close: Friday 21st February 2025 (9:59AM)** **About the team** SafeWork Licensing is responsible for assessing and maintaining licenses, certificates...

  • Customer Service Representative

    5 days ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Service Representative-Driver Tester - Grafton Service Centre** **Title**: Customer Service Representative-Driver Tester (Service Centres) **Salary**: Service NSW Grade 5 ($90,767 - $95,390 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**:Grafton Service Centre **Employment Status**: Part-time...

  • Customer Concierge Operator/digital Service

    2 weeks ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Concierge Operator (CCO) | Digital Service Representative **(DSR) **Talent Pool - Newcastle and Maitland Area** - ** **Customer Concierge Operator - **SNSW Clerk Grade 2 (starting annual salary $58,346, plus employer's contribution to superannuation and annual leave loading) - **Digital Service Representative - **SNSW Clerk Grade 2/3 (starting...

  • Licensing Representative

    5 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Regulatory Operations Support Officer** **Grade: 3/4** **Business unit/Organisation**:SafeWork NSW Licensing **Location**:Gosford **Term**:Multiple Temporary roles **Closing Date**:26th February 2025 [9:59 am] ***About the team**: SafeWork Licensing is responsible for the assessment and maintenance of licenses, certificates, and authorities across various...

  • Manager Business Transformation

    4 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Role Title**:Manager Business Transformation **Clerk Grade**:**11/12 **Employment Type**:Temporary - 12 months Full-time **We have dedicated office space in Gosford,**Haymarket** and Parramatta,**with hybrid and flexible working conditions available. **The Long Service Corporation is a standalone agency within the Department of Customer Services that...

  • Customer Service Representative

    4 days ago

    Hunter Valley, Australia NSW Police Force Full time

    **Clerk Grade 1/2**: - **Ongoing Full-Time and Part-Time**: - **Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day,...

  • Customer Service Representative

    2 weeks ago

    Hunter Valley, Australia NSW Police Force Full time

    **Clerk Grade 1/2**: - **Ongoing Full-Time and Part-Time**: - **Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day,...