Levies Team Leader

2 days ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Levies Team Leader - Long Service Corporation, Fair Trading**

**Clerk Grade**:7/8
**Salary range**:$110,266 - $122,058 + superannuation and leave loading
**Duration**:Ongoing, Full-time

**About the team**

Fair Trading and Regulatory Services works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within Fair Trading and Regulatory Services, the Long Service Corporation manages building and construction industry and contract cleaning industry portable long service schemes.

**Key Challenges**:

- Leading a team dealing with a wide range of matters in a high volume or sensitive customer focused frontline environment by demonstrating resilience.
- Responding to team and business enquiries and completing administrative and processing tasks within defined service standards.
- Providing advice on current policies and procedures and knowledge of and the ability to interpret the current legislation administered by the Long Service Corporation.
- Keeping up to date with the range, pace and complexity of information and knowledge required to deliver quality service.

**To be successful in this role, you will**:

- Supervise, monitor and organise daily team activities to ensure the delivery of LSC services enhances customer experience and meets business performance requirements, quality assurance and service levels.
- Work collaboratively with Customer Service Coordinators to determine focus action items to be completed by team
- Support training of team members to develop the skills to work on various items as prioritised by yourself and Coordinators
- Coach, mentor and develop your team, conducting regular meetings, 1:1’s and performance discussions with team members
- Provide feedback to team members and Coordinators as appropriate to proactively manage the team's workload.
- Use your extensive knowledge of best practice processes, procedures, legislation and systems to support the team and ensure their success.

**What we need from you**

Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

**Closing Date**:Monday 24th February 2025 at 10:00am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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