Levies Team Leader

6 days ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Levies Team Leader - Long Service Corporation, Fair Trading**

**Clerk Grade**:7/8
**Salary range**:$110,266 - $122,058 + superannuation and leave loading
**Duration**:Ongoing, Full-time

**About the team**

Fair Trading and Regulatory Services works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern, innovative and collaborative, competitive for businesses, responsive to our customers’ needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

Within Fair Trading and Regulatory Services, the Long Service Corporation manages building and construction industry and contract cleaning industry portable long service schemes.

**Key Challenges**:

- Leading a team dealing with a wide range of matters in a high volume or sensitive customer focused frontline environment by demonstrating resilience.
- Responding to team and business enquiries and completing administrative and processing tasks within defined service standards.
- Providing advice on current policies and procedures and knowledge of and the ability to interpret the current legislation administered by the Long Service Corporation.
- Keeping up to date with the range, pace and complexity of information and knowledge required to deliver quality service.

**To be successful in this role, you will**:

- Supervise, monitor and organise daily team activities to ensure the delivery of LSC services enhances customer experience and meets business performance requirements, quality assurance and service levels.
- Work collaboratively with Customer Service Coordinators to determine focus action items to be completed by team
- Support training of team members to develop the skills to work on various items as prioritised by yourself and Coordinators
- Coach, mentor and develop your team, conducting regular meetings, 1:1’s and performance discussions with team members
- Provide feedback to team members and Coordinators as appropriate to proactively manage the team's workload.
- Use your extensive knowledge of best practice processes, procedures, legislation and systems to support the team and ensure their success.

**What we need from you**

Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

**Closing Date**:Monday 24th February 2025 at 10:00am

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

  • Administration Team Leader

    3 days ago

    Hunter Valley, Australia NSW icare Full time

    **Newcastle, NSW** - **Full time - Permanent Opportunity as an Administration Team Leader with icare**: - **Hybrid working environment, office in Newcastle NSW**: - **Offering starting salary of $129,464** **About the Role** **Benefits** - A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs -...

  • Team Leader Strategic Engagement

    2 weeks ago

    Hunter Valley, Australia Hunter Water Full time

    Lead a dynamic, specialised team to ensure best practice community engagement across strategy and long term planning activities - Get the balance right - flexible working options available - 12 month fixed term full time opportunity We are seeking a Team Leader Strategic Engagement to join our Communication and Engagement Group, Strategy and Engagement...

  • School Learning and Support Officer

    5 days ago

    Hunter Valley, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Accommodation Team Leader

    5 hours ago

    Hunter Valley, Australia Sublime Care Full time

    **Seeking an experienced Team Leader to manage our Cessnock and Maitland accommodation sites**: - **Permanent Part Time role to commence immediately**: - **No weekends, no overnights - enjoy a quality work-life balance!** **Benefits to You** - **Hourly rate based on experience**: - **Permanent Part Time 70 hours per fortnight**: - **Monday to Friday...

  • Team Leader Emergency Management

    6 hours ago

    Hunter Valley, Australia NSW Local Land Services Agency Full time

    **Team Leader Emergency Management - Hunter LLS** - Temporary full-time opportunity up till 30th June 2026 - A&T 38hrs Grade 7, Salary ranging from $120,859.00-$133,183.00 base per annum plus super - Location: Paterson **About us** Local Land Services (LLS) was established in January 2014 to provide quality, customer focused services to landholders and the...

  • Camhs Hunter Valley

    1 week ago

    Hunter Valley, Australia Hunter New England Local Health District Full time

    **Remuneration**:$130,658 - $147,108 + Superannuation + Salary Packaging **Employment Type**:Permanent Full Time **Position Classification**:Health Clinician Lvl 5 **Hours Per Week**:38 **Requisition ID**: REQ546363 **Closing Date**:19/01/25 **About the role**: This is an exciting opportunity as the pivotal leader of the newly formed Hunter Valley / Manning...

  • Customer Service Advisor

    6 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor - Technical** **Long Service Corporation, NSW Fair Trading** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a...

  • New Machine Builds Team Leader

    2 weeks ago

    Hunter Valley, Australia WesTrac Full time

    **At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements, and purchased leave programs to give you the work-life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform, and a range of...

  • Team Leader Administrative Support

    1 week ago

    Hunter Valley, Australia NSW Agriculture and Biosecurity Full time

    We are seeking a highly skilled finance professional to lead the financial and administrative functions at Tocal Agricultural College in Paterson. If you have a strong background in accounting, a keen eye for financial detail, and experience managing budgets and financial operations, we want to hear from you! **Location: Paterson - Tocal Agricultural...

  • Group Leader

    3 days ago

    Hunter Valley, Australia NSW Department of Education Full time

    **At the **NSW Department of Education**, we educate and inspire lifelong learners - from early childhood, through schooling to vocational education and training.** - **2x Ongoing Full-Time employment opportunity**: - **Location: Newcastle**: - **Salary: Clerk Grade 9/10 with salary ranging from $120,859 to $133,183 + super and annual leave loading**: -...