Assistant Advisor, Information Services

**Assistant Advisor, Information Services - NSW Fair Trading**

**Grade**:Clerk Grade 5/6
**Salary range**:$97,027 - $107,059 + superannuation and leave loading
**Duration**:Temporary employment opportunity - up to 18 months**
**Location**:Gosford/Negotiable, some travel to Parramatta and Sydney occasionally when required.
**Closing Date: Monday 20th January 2025 (9:59AM)**

**About the role**

We are looking for an Assistant Advisor, Information Services to support the NSW Fair Trading Information Management function to deliver record management uplift across the agency.

In this role, you will be part of the Privacy and Right to Information Team which provides support across NSW Fair Trading in line with three functions - Privacy, Information Access and Information Management. You will report directly to the team’s Senior Advisor for Information Management and provide key support to the Information Management function.

A key priority for this role will be reviewing historic accounts held in the Government Records Repository (GRR) to identify records and action outcomes that meet legislative requirements and project targets. You will have a strong ability to think through and solve problems that arise and have experience building and maintaining stakeholder relationships. You will be expected to provide advice regarding relevant policies, standards and legislation to support compliant information management and recordkeeping practices across the agency.

**Key Responsibilities**
- Monitor and coordinate routine records lifecycle management activities to support the effective management of physical and digital storage repositories
- Maintain up-to-date knowledge of information and records management practices and technologies to provide support across the organisation
- Respond to requests for support, advice, and requests for information, and provide professional information and records management advice and guidance to meet customer needs
- Educate customers to use information management systems and/or collaboration tools effectively, including developing and delivering training, user guides and other support materials to build information management capability in the organisation
- Operate in a team environment and also provide advice and support to a diverse range of stakeholders

**Key Challenges**
- Ensuring customer outcomes are met while balancing competing demands
- Developing and maintaining knowledge and technical capability of information management systems, and/or collaboration tools, and other emerging technologies without compromising responsiveness and availability
- Developing and maintaining an understanding of the agency’s business objectives and activities in an environment experiencing constant administrative and operational change

**To be successful in this role, you will**
- **Possess outstanding organisational and time management skills.
- Thrive in a busy work environment with the ability to use critical thinking skills.
- Pride yourself on attention to detail and possess the ability to meet deadlines.
- Have the ability to adapt and be fluid with work style.
- Have strong written communication skills.

**What we need from you**

**To start your journey towards becoming our Assistant Advisor, Information Services, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

**A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.**

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: 20th January 2025 (9:59AM)**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

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