Manager Business Transformation

23 hours ago

Hunter Valley, Australia NSW Department of Customer Service Full time

**Role Title**:Manager Business Transformation
**Clerk Grade**:**11/12
**Employment Type**:Temporary - 12 months Full-time
**We have dedicated office space in Gosford,**Haymarket** and Parramatta,**with hybrid and flexible working conditions available.

**The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilst**maintaining** its executive agency status.**

**About the team**:
**The Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we’re about to launch our third scheme for community services industry (CSI).

The Manager Business Transformation will develop a transformation program that uplifts enterprise processes, operating model, governance, and culture across the corporation.

This is the role for a team player who has a passion for continuous improvement and co-designing impactful operational change.

Great opportunity for someone experienced in innovation and driving change that creates better customer outcomes.

**Your day-to-day**:

- Implementing a business transformation framework that enables prioritisation of the right initiatives
- Engagement with the LSC brains trust and our stakeholders to develop a thorough understanding of each business unit undergoing a transformation in preparation for the development of the future state.
- Development of transformation plans that outline a clear delivery roadmap for LSC to successful completion.
- Implement strategies and tools for the continuous monitoring and evaluation of initiatives, including risk and contingency management, benefits realisation.
- Prepare advice to highlight key actions for the Executive Leadership Team (ELT), including prioritisation of portfolio activities and proactive risk management.

**To be successful in this role you will**demonstrate**:

- Experience in implementing frameworks that uplift operating systems.
- You can balance and prioritise competing demands.
- The ability to drive cultural change and create a great team environment. This extends to influencing stakeholders at all levels and creating a data led decision making environment.
- The right attitude It’s an exciting time for us and we’re looking for team players to support the great experience at Long Service Corporation as we move into our new era.

Salary Clerk 11/12, with the base salary for this role starting at $145378 base plus superannuation

**Closing Date: Thursday, 17 July 2025 at 9.59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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