Account Manager

Account Manager - Expressions of Interest

**Account Manager - Expressions of Interest**
- **You are ambitious**:

- **We value your ongoing professional development**:

- **Together we can drive sustainable business growth for our clients**

**See** **Yourself** **In** **Our** **Team**:
Our Business Banking (BB) team serves over 10,000 clients in the medium to large business segment across Australia, with complex financial needs and turnover >$10m. Your role will be based within the Major Client Group and assist customers who turnover >$150m or have debt requirements >$50m.

You will be part of a team who have a diverse mix of experience, collaborate well and hold our clients at the centre of everything we do.

We are committed to understanding our clients, and delivering insights and creative solutions, to drive sustainable business growth.

**Do Work That Matters**:
As part of this high performing team, the Account Manager will work closely with Relationship Executive and Analyst to support the needs of a number of portfolios within the Major Client Group. This outstanding opportunity focuses on supporting the banking requirements of our new and existing clients, managing stakeholders and assisting in tasks required for deal execution, whilst supporting Relationship Executives in developing new business opportunities.

The Account Manager will have a high level of exposure to client support and will play a key role within the Relationship team. Being passionate about customer service and being focused on being number one in client satisfaction will see you stand out in this role. You will also have the opportunity to gain great exposure to the credit and analytical elements of this function, as the team truly works collaboratively.

**More Specifically, You Will**:

- Deliver exceptional customer service in all dealings, as reflected in a positive lift in various survey results
- Build and maintain effective working relationships with the dedicated Support Teams, Risk Management, Global Markets, Banking Products, Asset Finance Specialists and Specialist Distribution and ensure the portfolio team deliver exceptional insights and services to its client(s)
- Identify and liaise with relevant product specialists on idea and solution development
- Work closely with the Relationship Executive and Analyst with the preparation of credit submissions for new facilities to ensure the timely delivery of decisions, and coordination of deal execution through documentation and funding to ensure efficient delivery of client requirements; and
- Play a key role in ensuring accuracy of information on source systems
- Account Managers will become involved, engaged and participate in the Service and Sales framework including sales meetings, team debriefs and other associated activities

**We Want To Hear From You If You Have**:

- Exceptional customer service experience ideally in a corporate, commercial or business banking environment;
- Experience in analysing credit risks or desire to develop this knowledge;
- Strong communication skills to management both internal and external stakeholders
- The composure and drive to commit to meeting tight transaction deadlines in a fast-paced environment;
- Initiative and a CAN do attitude, along with the drive to quickly develop new skills; and
- A degree in a related discipline preferable and previous industry experience

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Advertising End Date: 11/12/2024

Job ID REQ224817