System Support Officer

3 days ago

Melbourne, Australia St Peter's CE Primary Full time

ABOUT THE ROLE

We currently have an opportunity for an experienced System Support Officer role to join our expanding IT team. Reporting directly into our RMS Revenue/ IT Support Manager, you will deliver technical and administrative support for the day-to-day operations of the organisation’s RMS booking system. This role also supports the constant improvement, growth, and consistency across all RMS platforms.
This position requires you to work remotely from home therefore a home office is required.

KEY RESPONSIBILITIES WILL INCLUDE:
Technical system administration and configuration of RMS booking system
Accurately inserting data from source documents within time limits
Compiling, verifying accuracy and sorting information according to priorities to prepare source data for computer entry
Reviewing data for deficiencies or errors, correct any incompatibilities if possible and check output
Research and obtain further information relating to incomplete data provided
Store completed work in designated locations
Assisting and guiding RMS Users with support questions
Working closely within a team and a shared inbox
Follow procedures to maintain consistent practices within RMS
Keep up to date with new releases and technology advancements

WHAT YOU WILL BRING TO THE ROLE:
At least 2 years’ system administration experience, preferably in RMS
Ability to work with various systems; configuration of technology solutions
Proven data entry work experience
Familiarity with administrative duties
Strong problem-solving skills
Highly organised with high attention to detail
Ability to work autonomously and within a team
Proactive approach with ability to self-manage responsibilities
Ability to follow procedures and maintain consistency
Excellent verbal and written communication skills

**Job Types**: Full-time, Casual

**Salary**: $56,036.31 - $95,400.89 per year

**Benefits**:

- Employee mentoring program
- Profit sharing
- Work from home

Schedule:

- 8 hour shift
- Flexible hours
- Monday to Friday
- Night shift

Supplementary Pay:

- Bonus
- Performance bonus

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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