Systems Support Team Leader

5 days ago

Brisbane, Australia Global Land Supply Full time

**Job no**: 513919

**Brand**: Global Land Supply

**Work type**: Full time

**Location**: Queensland

**Categories**: Wholesale & Product, Leisure Travel & Retail, Information & Technology

**About the Business**

Global Supply is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.

**About the Opportunity**

The Systems Support Team Leader is responsible for all aspects of 24/7/365 support for business-critical systems used by Global Supply and our Selling Partners globally.

As the Systems Support Team Leader, you will be responsible for the day-to-day 2nd level support of production Travelbox, Travolutionary, Hotelhub and associated systems to ensure the delivery of system up time, triage, remediation and speed to resolution that enhances the value of Flight Centre Global Supply’s business systems.

**What you will be doing**:

- Act as an intermediary between vendors and system users on day-to-day technical issues for all systems used by Global Supply
- Support and analysis of system related issues through to resolution
- Analyse workflow to maintain process maps and isolate areas of opportunity for business improvement
- Review and approve system enhancements to ensure they meet the business’ requirements
- Assist with the implementation of system enhancements across the global user base
- Grow, Develop and inspire the team to be the best that they can be
- Effectively lead the team to achieve team results
- Train, develop and support team members
- Documentation of processes
- Contribute to the drive and success of the entire Global Supply Operations Systems Area

**What you will need**:

- Minimum 2+ years’ experience in a leadership role
- Minimum 3+ years’ experience in an environment requiring the transfer of complex information, including:

- Capture of information, active listening etc
- Dissemination of information via written communication
- Organising and chairing meetings with business representatives
- Knowledge of Jira Service Desk, travel management and Travelbox systems
- Exposure to travel systems such that there is an understanding of the complexities of global booking systems
- Previous experience working with system development, release management, system testing and helpdesk support

**About the Benefits**
- Work with Australia’s largest travel retailer
- On target earnings of $85 k + super p.a.
- Global career opportunities in a network of brands in more than 20 countries
- We embrace a hybrid workplace, with work from home and office options available
- Travel discounts on flights, hotels and insurance for you, your family and friends
- Discounted financial and health services
- Access to our internal 24/7 gym and EOT facilities

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