Systems Support Assistant Team Leader

**Job no**: 514296

**Brand**: Global Land Supply

**Work type**: Full time

**Location**: Queensland

**Categories**: Wholesale & Product, Leisure Travel & Retail, Information & Technology

**About the Business**

Global Supply is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.

**About the Opportunity**

The Systems Support Assistant Team Leader is responsible for all aspects of our Australia time zone (follow the sun) support for business-critical systems used by Global Supply and our Selling Partners globally.

As the Systems Support Assistant Team Leader, you will be responsible for the day-to-day 2nd level support of production TravelBox, Travolutionary, HotelHub and associated systems to ensure the delivery of system up time, triage, remediation and speed to resolution that enhances the value of Flight Centre Global Supply’s business systems.

**What you will be doing**:

- Act as an intermediary between vendors and system users on day-to-day technical issues for all systems used by Global Supply
- Support and analysis of system related issues through to resolution
- Analyse workflow to maintain process maps and isolate areas of opportunity for business improvement
- Review and approve system enhancements to ensure they meet the business’ requirements
- Assist with the implementation of system enhancements across the global user base
- Grow, Develop and inspire the team to be the best that they can be
- Effectively lead the team to achieve team results
- Train, develop and support team members
- Documentation of processes
- Contribute to the drive and success of the entire Global Supply Operations Systems Area

**You will need**:

- Minimum one years’ experience in a leadership role
- Minimum two years’ experience in an environment requiring:

- Capture of information to assist with problem resolution and business process improvement
- Dissemination of information via written and verbal communication
- Organising and chairing meetings with business representatives
- Knowledge of Jira Service Desk, travel management and TravelBox systems
- Exposure to travel systems such that there is an understanding of the complexities of global booking systems
- Sound knowledge of Microsoft Office suite
- Previous experience working with system development, release management, system testing and helpdesk support
- Travel industry experience highly regarded

**What’s in it for you**:

- On target earnings of $69,950 + super and Employee Share Scheme
- Travel & accommodation discounts, in-house financial and health services, access to internal 24/7 gym and End-of-Trip facilities
- Ongoing training and professional development
- Flexible/hybrid working environment
- **Brightness Of Future**: Employees have the right to see a clear pathway to achieving career ambitions, and promotion and transfers from within are our preference
- Global career opportunities in a network of brands and businesses in over 20 countries
- Proud **Corporate Social Responsibility** platform through the Flight Centre Foundation, workplace giving and volunteer leave
- Paid parental leave

**Who we are...**

At Flight Centre Travel Group, our vision is to _open up the world for those who want to see._

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe. Together, we are a family.

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, seize all opportunities, and empower all our people to find their **Brightness of Future**.

We **DREAM BIG** through collaboration and innovation and are supported to make incredible ideas a reality. We deliver quality, innovative digital solutions to delight our customers and achieve our strategic priorities.

**Irreverence. Ownership. Egalitarianism.