Service Desk Analyst

3 days ago

Melbourne, Australia Victoria Legal Aid Full time

**About this role**:

- **Full time maximum term position to December 2026**:

- **Salary range: $86,436 - $101,868 plus super plus salary packaging**:

- **Up to $15,900 in salary packaging and hybrid WFH & office model**

**About the role**
In this role you will be the first point of contact to all Victorian Legal Aid (VLA) staff and provide support and assistance for digital technology to enable staff to effectively support VLA clients with digital tools.

Reporting to the Service Desk Manager in the Digital Transformation & Technology department, you will engage in Incident and Problem Management, and Request Fulfillment as per ITIL process using VLA's ticketing system. You will support staff remotely both working from home, our offices and court locations, answer calls and provide in person support in the office. You will prepare and package IT equipment, perform through asset management and provide desktop support for our offices and some courts around Victoria.
- This role is based at our Melbourne CBD office on Wurundjeri Country._

**About you**
- A demonstrated customer-oriented, proactive solution focused approach to your work.
- Demonstrated interpersonal skills including your ability to communicate effectively with staff at all levels.
- Knowledge and experience of using ITIL-based ITSM systems and ITIL methodology.

**About Victoria Legal Aid**
We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1400 staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

**Employee benefits**
- Focus on work-life balance including flexible working arrangements
- Hybrid work from home & office model
- Training and professional development opportunities
- Excellent salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 and Novated Leasing
- Opportunity to join Myki Commuter Club(and salary package the cost)
- Supportive team environment in modern offices (including free gym and end-of-trip facilities at our CBD office)
- Access to discounted Private Health Insurance

**How to apply**

**Applications close by 11.59pm on Sunday 5**th** October 2025.**

**Other relevant information**

VLA is committed to putting the safety and wellbeing of children first.

**Job details**:
**Job Reference**:

- VG/VLA/CLICS/1885563

**Location**:

- Melbourne - CBD

**Work Type**:

- Fixed term - full time

**Job Function**:

- IT and Telecommunications

**Classification**:

- WVR 3.2 - 32IT3C

**Salary Range**:

- $86,436 - $101,868

**Job Duration**:

- Up to December 2026

**Date posted**:

- 22-Sep-2025

**Application Close Date**:

- 05-Oct-2025

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