Motor Claims Consultant

**The role**

When accidents happen, our customers need a reliable set of hands to manage their insurance claim. As a Motor Claims Consultant you will guide our customers through the claim process and bring simplicity to a stressful situation.

**This very important role provides you the opportunity to**:

- Open the door to your new career in the insurance industry (we love to promote from within);
- Receive significant, comprehensive training and development;
- Support customers through a tough time and be the person that made their life easier, not harder;
- Get curious and piece together the details of each claim, supporting our responsibility to make informed claims decisions;
- Demonstrate your natural ability to have a quality conversation and build connections within our call centre environment; Become a member of a fast growing, highly successful privately owned company.

**You will bring**:

- Effective communication with others both in person (with our colleagues) and over the phone (with our customers);
- A calm and collected exterior, enabling you to diffuse situations involving conflict and approach a challenge with an open mind;
- The desire to succeed at providing outstanding customer service;
- Intermediate computer skills - ability to troubleshoot and comfort working in multiple systems
- Maturity to talk about both WHAT IS and WHAT IS NOT working (we do that a lot); Ability to prioritise and manage time effectively in a fast paced, high-pressure environment;

**Our perks**
- **Location **-This role is based at our Kawana location. Free onsite parking, local shops, cafes and restaurants within walking distance. Overlooking Lake Kawana.
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us**
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.