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Team Leader Motor Claims

3 weeks ago

Kawana Waters, Australia Auto & General Insurance Full time

**The Role**:
An exciting opportunity exists for a motivated and driven individual to step into the Team Leader role leading a group of specialist Motor Claims Consultants. The role is responsible for leading a team of Motor Claims Consultants, who each manage their own portfolio of claims, with the key focus of this position to manage costs whilst delivering consistently high levels of service to our customers.

**Your primary responsibilities will be;
- Develop, coach & motivate a team of Claims Consultants to meet agreed objectives
- Lead & monitor the team to execute a high standard of service & process adherence
- Monitor & support the management of a portfolio of claims including:

- Workload prioritisation and allocation
- Claim review & authorisation
- Technical product, process & system & compliance support
- Performance & progress reporting
- Provide detailed input into ongoing process & system development Provide input into staffing requirements & recruitment

**Knowledge and Experience
- Strong people leadership & demonstrated ability to develop technical staff within insurance claims
- Excellent written & verbal communication skills
- Ability to maintain strong relationships with internal & external stakeholders
- Well developed & demonstrated understanding of legislative, regulatory & compliance obligations
- Ability to analyse & resolve problems whilst maintaining a focus on customer outcomes and relations
- Ability to innovate & be creative in developing processes & procedures Proactive & energetic approach to help drive the business forward & expand existing knowledge & skills

**About Us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Our Perks**
- **Location **-This role is based at our Kawana location. Free onsite parking, local shops, cafes and restaurants within walking distance.
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

**About Us**:
Auto & General is a leader in the insurance industry, committed to providing exceptional service to our customers. We are currently seeking a Team Leader to inspire, motivate, and develop a team of Motor Claims consultants responsible for managing the Motor Claims function.

**Qualifications and Experience**:
Minimum of 5 years of leadership/mentoring experience, preferably in customer-facing organisations (Financial Services/Insurance preferred).

Previous Team Leader or equivalent experience.

Extensive Motor Claims experience is beneficial.

Proven ability to lead and motivate people.

Demonstrated ability in managing critical stakeholder relationships.

Ability to effectively analyse and resolve problems.

Core focus on customer outcomes and relations.

Attention to detail.

Ability to innovate and be creative in developing processes and procedures.

Ability to effectively manage conflict and negotiate when required.

Strong coaching culture.

**People & Leadership**

Commercial Acumen - Our leaders create an operational setting that delivers high growth and wealth creation opportunities.

Systems Thinking - Identifies and manages the upstre