Home Claims Consultant Kawana

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The role**

The Home Claims Consultant is the face of Auto & General and is responsible for delivering an excellent customer experience when lodging a Home Claim. This role is the main point of contact for customers and to support their claims lodgement, manage the end-to-end claims process, liaise with external suppliers, often corresponding with home assessors and builders You will also determine the outcome of customers claims reviewing supplier reports and policy documentation.

**What experience you’ll bring**

We are looking for someone with the ability to work effectively across a diverse team and value others’ unique views and opinions. You will be someone who has exceptional customer services skills and the ability to build strong relationships both internally and externally. This role will suit someone with previous experience in an administration support role
- Confidence to take responsibility for liability determination and claims acceptance
- Excellent interpersonal skills
- Strong written and verbal communication
- Ability to manage time effectively, prioritise tasks and work under pressure
- Experience with conflict resolution Ability to effectively analyse and resolve problems

**Hours, remuneration and availability**

The position on offer is full time (37.5 hours per week) on a rotational rostering basis. Our current hours of operation are 6:00am to 6:00pm Monday to Sunday with a requirement to work a Saturday or Sunday once every 2 weeks

**Training**

Auto & General provides an initial 5-day, introductory training to kickstart your journey. As part of your development, we do provide an additional 4-week training that will be scheduled within your first few months of commencement in the role

**Our perks**
- Location - This role is based at our Kawana office - a convenient location close to local retail, restaurants and other amenities.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.